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Caleb Deleault
Team Specialist
MassMutual
36 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Richard DeMonte
Director, Business Operations
Scivantage
54 Connections
Alex Sauickie
President & Chief Operating Officer
Scivantage
85 Connections
Rachel Paul
Sales and Service Representative
New York Life
36 Connections

Contact Center Outsourcing

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Tyler Zawacki ContactCenterWorld.com

News

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Birmingham's Council Run Call Centre Cheaper Than Under Private Operator
The service was taken in house in 2014 amid concerns over poor performance

June 18, 2018 9:43 PM
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Petsky Prunier Advises Millennium 1 Solutions on its Sale to Dimension Data
Petsky Prunier is pleased to announce it has advised Millennium 1 Solutions, a business process outso
June 18, 2018 4:28 PM
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Sponsors

Get Listed
Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best practice and professional standards.
Our Mission
To enhance the value of association members' businesses by:
Promoting fair competition through the pursuit of appropriate regulation and legislat...
(view more)
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Call Center Forum Deutschland e.V.
The Call Center Verband Deutschland e.V. (CCV) is the Association of the Call Center Industry in Germany.
 1
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers

Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer
As more consumers use digital channels to talk to friends and family, the more they expect to find to
June 14, 2018 5:00 AM
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Ensure a 5 Star Inbound Call Center Outsourcing Experience
You’ve made the decision to employ inbound call center outsourcing to save money, improve service or
June 1, 2018 5:00 AM
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Company Blogs

Hinduja Global Solutions Ltd. - I See You: Staging Better CX, Using Video
By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities
HGS recently released a whi...
June 20, 2018 5:00 AM
Specialty Answering Service - Meet Your Virtual Receptionists: Krystle M.

Working in a call center can be stressful. However, it does come with it’s fair share of per...
June 19, 2018 5:00 AM
The Connection - 3 Tips to Minimize Agent Turnover in Your Business
According to the U.S. Contact Centre Decision Makers Guide, call centers saw an average of 60% agent...
June 19, 2018 5:00 AM
The Connection - How to Leverage Quality Assurance Programs to Improve Your Customer Service Call Center
Providing top-quality customer service requires the successful management of many moving and interco...
June 14, 2018 5:00 AM
Specialty Answering Service - Top 6 Reasons Businesses Need an Answering Service

So, you run a small business. You’re super busy every day and your to-do list is growing and...
June 13, 2018 5:00 AM
The Connection - Frequent Call Center Customer Complaints Your Business Can Easily Avoid
The main focus of a call center is to create a positive customer experience, but too often, customer...
June 12, 2018 5:00 AM

Tips

Think About Demotivating Your Staff
Here’s a really great tip to help you motivate your staff! Simply work with your management team to ...
June 20, 2018 5:00 AM
 1
Check Your Number
Ever been in a contact center where the calls don’t come in when they are supposed to? When your com...
June 19, 2018 5:00 AM
 1

Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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