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Mark Littlejohn
Operations Data Management Consultant
MassMutual
269 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
8 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
20 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
24 Connections
Dick Bucci
Communications - Consultant
Pelorus Associates
12 Connections

Contact Center Outsourcing

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Group Contacts
Albertus Indarko Wiyogo PT Kereta Api Indonesia
Isabel Pereira YOUCALL, LDA - SUCURSAL EM PORTUGAL
Tyler Zawacki ContactCenterWorld.com
Ahmad Rijal 168Solution
Raj Wadhwani ContactCenterWorld
     (Verified Admin)
Malek Jaafreh Contact Center Company
Dewi Maulina Arisanti PT. Infomedia Nusantara
Yousef Jabr REACH for Telecom
Renée Thomas Aegis Outsourcing SA (PTY) Ltd
Robert Joubert Boomerang SA
Bronwen Nortier Innovation Group
Thomas Lawrence Sinar mas Land
Showing 1 - 12 of 36227 items

News

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Royal Caribbean to Outsource Springfield Call Center
Royal Caribbean is reportedly outsourcing the majority of the employees in its call center in Springf
September 4, 2018 6:51 AM
 148 
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Air Reserve TFSC Call Center Agents Take On 24-hour Operations
Effective Aug. 1, the Air Reserve Personnel Center’s call center will centralize at the Air Force’s P
August 17, 2018 3:34 PM
 181 
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Showing 1 - 2 of 137 items

Sponsors

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Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best practice and professional standards.
Our Mission
To enhance the value of association members' businesses by:
Promoting fair competition through the pursuit of appropriate regulation and legislat...
(view more)
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Call Center Forum Deutschland e.V.
The Call Center Verband Deutschland e.V. (CCV) is the Association of the Call Center Industry in Germany.
 1
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Kenya BPO & Contact Center Society
This is a research project by the School of Computing and Informatics, University of Nairobi, in collaboration with the Kenya's ICT Board and the BPO & Contact Centre Society of Kenya.
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
TopPlace2Work
The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
 3
Ukrainian Contact Center Association
The Ukrainian Contact Center Association is a non-profit public organization, set up in 2010 by a group of experts in contact center management.
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers
Day Five of International Contact Center Week
Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate Interna
September 14, 2018
 2330 
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Day Four of International Contact Center Week
A global celebration is happening all around the world for International Contact Center Week. It's da
September 13, 2018
 1953 
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Showing 1 - 2 of 529 items
Submit Editorial

Company Blogs
The Connection - The Power of Focusing on Your Middle-Performing CSRs
Managing a large group of call center agents with varying skill levels is not easy. If only all your...
September 18, 2018
The Connection - Contact Center Outsourcing: Steps to Ensure a Successful Relationship [VIDEO]
When you’re entering into a business relationship with another company, it can be a little sca...
September 13, 2018
Fusion BPO Services - Fusion BPO Services Opens New Center in Europe – Albania

Fusion BPO Services is a leading name in the global outsourcing industry known for its quality of ...
September 12, 2018
A Better Answer - A Better Answer Has So Much To Celebrate
So Proud Of Our Accomplished Team!
Every month our Dallas location loves to celebrate the acco...
September 12, 2018
The Connection - How to Maintain Customer Relations with Millennials
Millennials may get a bad rap for their attention spans (or lack thereof), but they know their way a...
September 11, 2018
Fusion BPO Services - 4 Ways To Use On-Hold Time To Improve Customer Experience

 
Calling a customer care is deemed a little old-fashioned and yet according to a study by G...
September 4, 2018
Showing 1 - 6 of 2808 items

Tips
A Day In The Life Of Your Callers
Companies looking at speech recognition for the first time should first understand a day in the life...
September 20, 2018
Select The Right Application
With speech technology there are two selection processes that a customer might go through. The first...
September 19, 2018
Multi-Media Channeling
I would advise someone who was looking into multi-media/multi-channeling to not believe everything t...
September 18, 2018
Simplicity, Simplicity, Simplicity!
There are three things to look at with speech recognition. The first thing is simplicity, the second...
September 17, 2018
Showing 1 - 4 of 1452 items

Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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