Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Build Your Professional Network - 205,000+ Industry Members

Richard Kimber
CEO and Founder
22 Connections
Mohamad Irvan
Customer Care Operation Manager
138 Connections

Contact Center Outsourcing

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


Arise Virtual Solutions announced the company's platform was recognized as a Leader in Everest Group'
February 25, 2021 4:08 PM
A total of 6 399 new job opportunities were created in the City of Cape Town’s business process outso
February 23, 2021 10:01 PM
Its purpose-built technology platform, wide footprint, and strong customer centricity helps ibex thri
February 5, 2021 4:48 PM
BPO provider Ibex has launched yet another contact center in the Jamaican coastal town of Portmore, p
February 3, 2021 8:36 PM
Seguros Confie, the Shared Services Center and BPO division of Confie, was named the best call center
February 3, 2021 3:16 PM

Executive Interviews & Papers

We have all seen photographs of sinkholes that have swallowed buildings whole. Weak underpinnings can
February 10, 2021 5:00 AM
Holiday special Instagram competition, closing on the 23rd December 2020. Win a lifetime Executive me
December 21, 2020 11:00 AM
Sourcing providers plan to keep work-from-home as permanent HR strategy post pandemic to reduce costs
December 11, 2020 5:00 AM
ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performer
November 20, 2020 5:00 AM
Thunder Bay, Ontario, October 29, 2020—ContactCenterWorld is pleased to announce the winners of the 1
November 6, 2020 2:00 PM
Submit Editorial

Group Contacts

Fred Stacey Cloud Call Center Search
(Verified Admin)
Wayne Henry Invictus BPO

Company Blogs

Close Window

Standing out among your competitors is no longer about having cool branding or witty content &mdas...

February 20, 2021 5:00 AM
Close Window

The pandemic has thrown everyone for a loop.
Especially businesses.
Many industries are struggli...

February 15, 2021 5:00 AM
Close Window

As a business, customer service calls are inevitable. Knowing the types of callers to expect and h...

November 30, 2020 5:00 AM
Close Window

The idea of better customer service dates back to the 1760s, where customer support teams emerged ...

November 22, 2020 5:00 AM
Close Window

In order to keep a business running smoothly, there are all sorts of mundane, redundant-feeling ad...

November 15, 2020 5:00 AM
Close Window

A common problem that business owners see when growing their business is an influx of customer ser...

October 30, 2020 5:00 AM

ABOUT US IN 60 seconds!


When recruiting new staff for your contact center, a useful tip to help in the selection process is ...
February 28, 2021 5:00 AM
It is still unwise to assume that every caller has a touch-tone phone. If you use an automated atten...
February 27, 2021 5:00 AM

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =