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News
Invictus BPO Finalist
A description of what Call Center World is and its importance in the industry. Also an introduction o
July 24, 2021 12:13 AM
 159 
ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations
ibex (NASDAQ: IBEX) announced key enhancements to its [[Blocked Email]] product suite.
June 29, 2021 3:15 AM
 152 
Government Frees BPOs as Global Rivals Rise
Amid growing competition from countries such as the Philippines, Mexico, Malaysia and Canada, the gov
June 28, 2021 8:25 PM
 140 
Advantage Communications Leverages New Speech Analytics Software
Advantage Communications Inc. has launched a new speech analytics software that it is now using withi
June 25, 2021 7:11 AM
 105 
TCN Named a Finalist in ContactCenterWorld’s 2021 Global Top Ranking Performers Awards for Best Technology Innovation
TCN announced it has been named a finalist for Best Technology Innovation Vendor: Live Agent Support
June 22, 2021 10:02 PM
 226 

Executive Interviews & Papers

Nearly Two thirds of UK Enterprises Have Invested in Improving Digital Customer Communications During the Pandemic
With many face-to-face settings closed and longer wait times in call centers, 64% of UK enterprises i
June 11, 2021 5:00 AM
 761 
Remote Work Expectations High Among Businesses
While much has been touted about employee needs amid the “new world of work”, businesses are also env
June 7, 2021 5:00 AM
 688 
CGS Survey Reveals Consumer Interest in Emerging Tech for Customer Service Guidance
With increased education and exposure, U.S. consumers show willingness to use augmented reality in ho
May 31, 2021 5:00 AM
 846 
One Year Into The Pandemic, New Survey Finds People Have Less Tolerance for Slow Customer Service
Findings also show that more than 50% of Millennials and Gen Zers would rather get their teeth cleane
March 26, 2021 5:00 AM
 1094 
SA Consumers Expose Biggest Call Centre Frustrations
A new business process outsourcing (BPO) survey found that being contacted without permission is amon
March 1, 2021 5:00 AM
 1512 
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Company Blogs

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A Better Answer - How To Provide 24/7 Customer Service Without Working Around the Clock

Offering around-the-clock customer service help is something most customers expect companies to pr...
July 22, 2021 5:00 AM
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A Better Answer - How AI Is Changing the Customer Service Space

The idea that robots or artificial intelligence (AI) will start taking over human positions is now...
June 28, 2021 5:00 AM
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A Better Answer - Virtual Assistant vs. Answering Service: Which Is Right for You?

So you’ve finally decided to upgrade your customer service? Good choice, and congratulations...
June 22, 2021 5:00 AM
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A Better Answer - 6 Most Common Call Center Myths Debunked

The term “call center” can have a negative connotation — but why?
The old-schoo...
June 21, 2021 5:00 AM
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A Better Answer - Live Chat vs. Phone Support: Choosing the Right One for Your Business

If you’re lucky, your business will run into growing pains. Growing pains typically mean you...
June 21, 2021 5:00 AM
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A Better Answer - Tips To Help Improve Your Company’s First Call Resolution

In an ideal world, customer inquiries are answered and problems are solved during the first contac...
May 30, 2021 5:00 AM

Tips

Customer Feedback
Don’t try to do too much in a survey. When companies do try to take on getting customer feedback, of...
July 28, 2021 5:00 AM
Choosing a Vendor
Approach a number of vendors and create a short list. Invite them in for demonstrations and quiz the...
July 27, 2021 5:00 AM
 1

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Upcoming Events
16th annual ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices Conference & Expo
The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
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