Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 11 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

[HIDE]

Build Your Professional Network - 205,000+ Industry Members

Burcin Gunes
TEB Contact Center Training Manager
268 Connections
John Ng
Assistant Sales & Services Manager
411 Connections

Contact Center Outsourcing

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from
May 28, 2020 7:51 PM
 54 
Share
Demand for call center workers bucked a declining trend in job postings during the lockdown of Luzon
May 27, 2020 8:20 PM
 101 
Share
Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to ma
May 27, 2020 2:06 AM
 81 
Share
Prime Minister, Andrew Holness, says 33 per cent of employees in the business process outsourcing (BP
May 18, 2020 4:26 PM
 108 
Share
International business process outsourcing company, OutPLEX, announced continued nearshore expansion
May 14, 2020 4:33 PM
 107 
Share

Executive Interviews & Papers

Hi,

Just wanted to submit this article which I wrote for my website www.perfectque.com. Me and my

May 4, 2020 5:00 AM
 596 
Share
Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to
April 30, 2020 5:00 AM
 763 
Share
Covid-19 (Coronavirus) and Your Business - Exclusive Interview With Kai Ling Chen from Cathay United
April 28, 2020 5:00 AM
 465 
Share
Working From Home - Exclusive Interview With Sue Coe from Queensland Urban Utilities
April 28, 2020 5:00 AM
 226 
Share
Covid-19 (Coronavirus) and Your Business - Exclusive Interview With Umut Cagri Turhan from Call Cente
April 27, 2020 5:00 AM
 2
 555 
Share
Submit Editorial

Group Contacts

Fred Stacey Cloud Call Center Search
(Verified Admin)
Durga Radhakrishnan Accordia Solution
(Verified Admin)

Company Blogs

Close Window

From smartphone contact tracing and virtual consultations in the healthcare industry to countless ...

May 26, 2020 5:00 AM
Close Window

 
As our new reality unfolds, businesses in many sectors must still rely on home-based custo...

May 19, 2020 5:00 AM
Close Window
Users expect to communicate as they do with consumer applications – anywhere, anytime, on any ...
May 19, 2020 5:00 AM
Close Window
First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, ...
May 6, 2020 5:00 AM
Close Window
If you have watched the news even once during the COVID-19 coverage, you’ve heard stories abou...
May 5, 2020 5:00 AM
Close Window
Owning a business is an expensive endeavor. When it comes to making the business run smoothly, there...
April 28, 2020 5:00 AM

Tips

Having just joined an airline reward program I wanted to speak to a representative about some querie...
May 27, 2020 5:00 AM
Your staff may inadvertently making customers uneasy with the language they use. It’s so easy to use...
May 26, 2020 5:00 AM
 3

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =