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Andrew Pierce
Operations Analyst
IGT USA
149 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
27 Connections
Vicky Staats
People Services Manager
startek USA
140 Connections

Contact Center Outsourcing

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Group Contacts

Tyler Zawacki ContactCenterWorld.com
James Gitonga Safaricom Ltd

News

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Union Estimates Big Numbers of Job Losses at Vodafone
Vodafone is about to make about 400 of its 2700 staff redundant and in addition to that may move the
March 22, 2019 9:00 AM
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Lawmakers to Hawaiian Airlines: Move your Call Center Back to the Islands
The House Labor Committee unanimously approved a draft resolution admonishing the carrier and calling
March 22, 2019 5:00 AM
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Sponsors

Get Listed
Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best practice and professional standards.
Our Mission
To enhance the value of association members' businesses by:
Promoting fair competition through the pursuit of appropriate regulation and legislat...
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 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers

We Asked Executives How External Events Have Impacted Their Companies
Executive Interview - What impact have "external events" even had on your company, and how have you a
March 18, 2019 5:00 AM
 1
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Contact Center Conversation Topics in 2018
We asked Executives, "what has been the most important contact center related conversation topic in 2
March 15, 2019 5:00 AM
 309 
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Company Blogs

Teleperformance - In Numbers: Human Connection in Digital CX

In the world of digital CX, understanding how to use and manage digital engagements while knowing ...
March 20, 2019 5:00 AM
The Connection - Call Center Training Tips for Managing New Hires
Not every candidate who is hired to work in a call center comes with customer service experience. Th...
March 7, 2019 5:00 AM
Teleperformance - The Changing Expectations of Customers in Today’s Digital Climate

The rise of social media over the last decade has been phenomenal. Popular social media platforms,...
February 28, 2019 5:00 AM
Blue Ocean Contact Centers - Blue Ocean Wins 2019 Silver Stevie® Award in 13th Annual Stevie Awards for Customer Service
 
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award®...
February 26, 2019 5:00 AM
Blue Ocean Contact Centers - Empowering Your Team to Deliver Kick-Ass Customer Experience
 
Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know your...
February 25, 2019 5:00 AM
Specialty Answering Service - Learn about Computer Telephony Integration (CTI)
CTI, or Computer Telephony Integration, is a general term used to describe technology that allows co...
February 25, 2019 5:00 AM

Tips

Learn Through Bad Experience
Next time you have a team meeting ask everyone in advance to think about their worst experiences of ...
March 19, 2019 5:00 AM
Motivating Agents With No Money!
Sounds difficult doesn’t it! We get many requests for tips on motivating when funds do not exist, so...
March 18, 2019 5:00 AM
 1

Upcoming Events

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Breakfast Networking Event - London, UK
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20 best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more.
This e... Read More...
 2
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