Check out The Most Innovative, Highly rated Contact Center World Events EVER!

...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!

NORTH and south americas

STARTS IN:

ORLANDO, FL USA

asia pacific

STARTS IN:

KOTA KINABALU, MALAYSIA

BEST IN THE WORLD

STARTS IN:

LONDON, UK

Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World

...who run centers and take your center to new levels of performance, engage staff, improve service and more!

Contact Center Outsourcing

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

Group Contacts

Fabian Sass South Africa

TeleDirect International

Lennox Armstrong United States

Govolution, LLC

News

Submit News

British Airways May Outsource Call Centre Jobs After Suffering Bank Holiday IT Meltdown

British Airways is in exclusive talks with Capita about outsourcing call centres

June 14, 2017 1:54 PM

Webhelp Wins Gold at Contact Centre World Awards

Global customer experience and business process outsourcing company, Webhelp, is celebrating adding a
June 7, 2017 3:41 PM

Sponsors

Get Listed

TopPlace2Work

The employee engagement tool for every business. It's easy to use, easy to set up and provides compr...
(view more)

View Website

Association of Call Centers & Outsourcing (ACCO) Pakistan

ACCO provides services, at both individual and organization level, encouraging the promotion of best...
(view more)

Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

5 Top Procurement Tips for Seeking an Outsourced Contact Center

Looking for an outsourced contact center partner is one of the most complex undertakings for any stra
June 23, 2017 5:00 AM

Is It Possible to Have a Strategic Partnership with Your Contact Center?

Outsourcers play a huge roll in world-wide business and sometimes the question is "To outsource or no
June 2, 2017 5:00 AM

Submit Editorial

Company Blogs

Sitel - What is a Chatbot? Why Should You Care?

What is a chatbot?
The Oxford dictionary defines a chatbot as “a computer program design...
June 21, 2017 5:00 AM

Blue Ocean Contact Centers - 5 Top Procurement Tips for Seeking an Outsourced Contact Center

Looking for an outsourced contact center partner is one of the most complex undertakings for any str...
June 21, 2017 5:00 AM

Go Response Ltd - How call centre software can boost business

Many call centres are predominantly focused on developing optimised consumer care to prolong loyal...
June 20, 2017 5:00 AM

RDI Corporation - Memory and Human Emotions: How AI Turns Big Data Into Customer Insights

Can Artificial Intelligence actually mimic the paths of human memory to create a better customer ser...
June 20, 2017 5:00 AM

Go Response Ltd - The customer journey should become the experience

For companies across the country, tapping into their customers’ wants and need is crucial to...
June 19, 2017 5:00 AM

Go Response Ltd - Optimise customer services in six weeks with FAN strategy

Call centres across the country face the daunting task of achieving customer service levels that ful...
June 16, 2017 5:00 AM

Deploying Speech Recognition

When companies are looking at deploying speech recognition solutions there needs to be a disciplined...
June 22, 2017 5:00 AM

System Considerations

With regards to replacing existing systems it is important to consider IP as part of your solution. ...
June 21, 2017 5:00 AM

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

Upcoming Events

Submit Event

2017 Top Performers MasterClass - Best in Asia Pacific

Welcome to the No.1 Rated Contact Center Industry event for the entire region of Asia Pacific / Australia and New Zealand!!
- It's like a MASTERCLAS... Read More...