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News

A description of what Call Center World is and its importance in the industry. Also an introduction o
July 24, 2021 12:13 AM
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ibex (NASDAQ: IBEX) announced key enhancements to its [[Blocked Email]] product suite.
June 29, 2021 3:15 AM
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Amid growing competition from countries such as the Philippines, Mexico, Malaysia and Canada, the gov
June 28, 2021 8:25 PM
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Advantage Communications Inc. has launched a new speech analytics software that it is now using withi
June 25, 2021 7:11 AM
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TCN announced it has been named a finalist for Best Technology Innovation Vendor: Live Agent Support
June 22, 2021 10:02 PM
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Executive Interviews & Papers

With many face-to-face settings closed and longer wait times in call centers, 64% of UK enterprises i
June 11, 2021 5:00 AM
 761 
While much has been touted about employee needs amid the “new world of work”, businesses are also env
June 7, 2021 5:00 AM
 688 
With increased education and exposure, U.S. consumers show willingness to use augmented reality in ho
May 31, 2021 5:00 AM
 846 
Findings also show that more than 50% of Millennials and Gen Zers would rather get their teeth cleane
March 26, 2021 5:00 AM
 1094 
A new business process outsourcing (BPO) survey found that being contacted without permission is amon
March 1, 2021 5:00 AM
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David Spore Alcor Consulting, Inc.
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Company Blogs

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Offering around-the-clock customer service help is something most customers expect companies to pr...

July 22, 2021 5:00 AM
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The idea that robots or artificial intelligence (AI) will start taking over human positions is now...

June 28, 2021 5:00 AM
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So you’ve finally decided to upgrade your customer service? Good choice, and congratulations...

June 22, 2021 5:00 AM
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The term “call center” can have a negative connotation — but why?
The old-schoo...

June 21, 2021 5:00 AM
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If you’re lucky, your business will run into growing pains. Growing pains typically mean you...

June 21, 2021 5:00 AM
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In an ideal world, customer inquiries are answered and problems are solved during the first contac...

May 30, 2021 5:00 AM

Tips

Don’t try to do too much in a survey. When companies do try to take on getting customer feedback, of...
July 28, 2021 5:00 AM
Approach a number of vendors and create a short list. Invite them in for demonstrations and quiz the...
July 27, 2021 5:00 AM
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