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Company Blogs

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Offering around-the-clock customer service help is something most customers expect companies to pr...

July 22, 2021 5:00 AM
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The idea that robots or artificial intelligence (AI) will start taking over human positions is now...

June 28, 2021 5:00 AM
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So you’ve finally decided to upgrade your customer service? Good choice, and congratulations...

June 22, 2021 5:00 AM
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The term “call center” can have a negative connotation — but why?
The old-schoo...

June 21, 2021 5:00 AM
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If you’re lucky, your business will run into growing pains. Growing pains typically mean you...

June 21, 2021 5:00 AM
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In an ideal world, customer inquiries are answered and problems are solved during the first contac...

May 30, 2021 5:00 AM


Don’t try to do too much in a survey. When companies do try to take on getting customer feedback, of...
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Approach a number of vendors and create a short list. Invite them in for demonstrations and quiz the...
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