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Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
210 Connections
Tamika Byrd
Call Center Director
MassMutual
21 Connections
Daniel Persuitte
Customer Service Director
MassMutual
500 Connections

Contact Center Outsourcing

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Group Contacts

Tasneem Dawood Merchants SA (South Africa)
     (Verified Admin)
Henry Truong Teletech Holdings

News

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Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'
Disability rights campaigners say company’s poor history abroad and lack of experience in disability
April 24, 2018 6:18 PM
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Invita, RBH in Deal for Cloud Contact Centre
Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Proce
April 18, 2018 11:09 PM
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Sponsors

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Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best...
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Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Call Center Forum Deutschland e.V.
The Call Center Verband Deutschland e.V. (CCV) is the Association of the Call Center Industry in Ger...
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 1
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers

BPO Firms with Indian Operations Have a 3-step Plan to Manage Anti-offshoring Wave
According to Nasscom data, the BPM exports industry added 3,26,000 new jobs during 2008-12. The numbe
April 10, 2018 5:00 AM
 442 
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Is It Time to Outsource? 5 Questions to Ask Yourself
Every day, we interact with executives who are in the early stages of discovery, looking for ways to
February 16, 2018 5:00 AM
 657 
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Company Blogs

FCR - The Dead Giveaway for a Canned Customer Service Response



The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of ...
April 23, 2018 5:00 AM
A Better Answer - March 2018 Call Handling Hero®
Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of...
April 23, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, y...
April 19, 2018 5:00 AM
Specialty Answering Service - Frequently Asked Questions (FAQs) About Answering Services

At Specialty Answering Service, we often get asked many questions regarding the ins and outs of ho...
April 17, 2018 5:00 AM
Teleperformance - Teleperformance CX Lab: Each Interaction Matters

In such a fast-paced era, customer behavior can change in an instant, as trends quickly come and g...
April 17, 2018 5:00 AM
StarTek - Is Robotic Process Automation the Missing Piece of the Customer Experience Puzzle?

First-contact resolution, customer satisfaction scores (CSAT), Net Promoter Score (NPS). Ever get ...
April 12, 2018 5:00 AM

Tips

The 3 L’s
It’s said that in the real estate business, there are three overriding considerations: Location, Loc...
April 25, 2018 5:00 AM
 1
First Contact
There are many ways to find potential suppliers – ask colleagues and friends, visit trade shows, loo...
April 24, 2018 5:00 AM
 1

Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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