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Mark Littlejohn
Operations Data Management Consultant
MassMutual
318 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
25 Connections
Dan Miller
Lead Analyst-Founder
Opus Research
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Contact Center Outsourcing

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Group Contacts

Lennox Armstrong Govolution, LLC
Tyler Zawacki ContactCenterWorld.com

News

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Industry Exec Says Outsourcing Firms Putting Expansion Plans On Hold
Several business process outsourcing companies have decided to put on hold their expansion plans give
November 16, 2018 3:56 AM
 61 
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2018 Best in The World Announced
Prague, Czech Republic - The best and brightest in the contact center industry all around the World w
November 16, 2018 12:11 AM
 214 
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Sponsors

Get Listed
Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best practice and professional standards.
Our Mission
To enhance the value of association members' businesses by:
Promoting fair competition through the pursuit of appropriate regulation and legislat...
(view more)
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Call Center Forum Deutschland e.V.
The Call Center Verband Deutschland e.V. (CCV) is the Association of the Call Center Industry in Germany.
 1
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers

Is it Really a ‘tug of war’ in Contact Centers?
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chaban
October 24, 2018 5:00 AM
 1
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Day Five of International Contact Center Week
Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate Interna
September 14, 2018 5:00 AM
 2722 
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Company Blogs

Evolve IP - 4 Factors to Consider Choosing between On-Premises and Hosted VoIP
Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons o...
November 15, 2018 5:00 AM
FCR - Customer Experience Insights From the Innovators


Of my heroes for their ability to tell an amazing story, Walter Isaacson, author of biographies ...
November 15, 2018 5:00 AM
The Connection - Road to Security: Our SOC2 and PCI Certifications
Data security is top-of-mind with everyone now, especially anyone who shops online. So, it is critic...
November 15, 2018 5:00 AM
The Connection - 4 Tips to Improve Call Center Scheduling
Call center scheduling is a difficult and time-consuming job. Top that with trying to satisfy the ne...
November 13, 2018 5:00 AM
Teleperformance - CX Lab Report: Australia

 
2018 marks the year for Australia setting a good economic pace in recent times. From an ec...
November 13, 2018 5:00 AM
Fusion BPO Services - Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?

 
In this age of technology, we move towards a day when all our problems can be resolved at ...
November 12, 2018 5:00 AM

Tips

Back To The Basics
For someone using workforce management systems for the first time I wouldn’t be looking at features ...
November 17, 2018 5:00 AM
Understand Your Business
If your company is interested in deploying workforce management I would start with understanding you...
November 16, 2018 5:00 AM