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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
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Jim Graham
Enterprise Sales Engineer
Vonage
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David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Contact Center Outsourcing

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Tyler Zawacki ContactCenterWorld.com

News

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Frost & Sullivan Recognizes Teleperformance
Teleperformance is named the top company for leadership, technological innovation, customer service a
August 7, 2018 3:58 AM
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Scottish Jobs Hammer Blow as Nearly 600 Posts At Risk at Bakery Company Aulds and Call Centre firm Capita
Nearly 600 jobs across Scotland are under threat after a Glasgow call centre lost a major contract wi
August 7, 2018 1:04 AM
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Sponsors

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Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best practice and professional standards.
Our Mission
To enhance the value of association members' businesses by:
Promoting fair competition through the pursuit of appropriate regulation and legislat...
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Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Call Center Forum Deutschland e.V.
The Call Center Verband Deutschland e.V. (CCV) is the Association of the Call Center Industry in Germany.
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Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers

Call Center Outsourcing Can Increase Your Profitability
Call centers are an important part of any company or organization; procurement of work is essential t
August 10, 2018 5:00 AM
 557 
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Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer
As more consumers use digital channels to talk to friends and family, the more they expect to find to
June 14, 2018 5:00 AM
 588 
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Company Blogs

Young America - Breaking the Cynicism Cycle: How Consumers Can Learn Trust Again
Kathleen Vohs, Distinguished McKnight University Professor and Land O’Lakes Chair in Marketing...
August 14, 2018 5:00 AM
FCR - Where Policies and Great Customer Service Coexist


My family and I had a fantastic vacation. Thanks for asking! Seriously though we did a little ro...
August 9, 2018 5:00 AM
Blue Ocean Contact Centers - The Fundamental Guide to the Contact Center RFP
Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer...
August 7, 2018 5:00 AM
The Connection - 5 Key Characteristics to Look for in a Call Center Partner
Trusting another company to communicate with your customers is a big deal. It is one reason some com...
August 7, 2018 5:00 AM
FCR - 3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance


This article originally appeared on the CustomerThink blog as part of my monthly column on June ...
August 3, 2018 5:00 AM
The Connection - Social Media, AI, and More! A Brief Look at the Contact Center of the Future
Technology is always changing, and it’s transforming faster today than ever before! Systems we...
July 31, 2018 5:00 AM

Tips

Educate To Accumulate!
“If you think education is expensive – try ignorance!” (Derek Bok) How often do you train? A regular...
August 15, 2018 5:00 AM
 1
The Unexpected Generates Delight!
When was the last time you experienced exceptional service and got something extra you did not expec...
August 14, 2018 5:00 AM

Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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