Contact Center Outsourcing

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Ray Lagos

Tranix Technologies Corp.

Lennox Armstrong United States

Govolution, LLC

News

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Everise and Korean BPO Firm UBASE Sign MOU for Joint Venture

JV allows Everise’s U.S.-based operating company, C3/CustomerContactChannels, to offer clients more r
August 18, 2017 5:00 AM

108

HGS Commitment to Optimizing CX Earns Top Honors for Best Outsourcing Partnership

HGS recognized for the third consecutive year at 2017 Contact Center World Top Ranking Performers (Am
August 14, 2017 5:00 AM

Sponsors

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Association of Call Centers & Outsourcing (ACCO) Pakistan

ACCO provides services, at both individual and organization level, encouraging the promotion of best...
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Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Call Center Forum Deutschland e.V.

The Call Center Verband Deutschland e.V. (CCV) is the Association of the Call Center Industry in Ger...
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Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

International Contact Center Week

Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to
August 17, 2017 5:00 AM

234

Turkish Automotive Company Reflects on Gold Medal Win in Customer Service

Dogus Otomotiv in Turkey was named Best in Customer Service for a Medium In-House Contact Center at t
August 17, 2017 5:00 AM

942

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Company Blogs

Evolve IP - Evolve IP is on a Roll!

We are thrilled to announce that Evolve IP has once again made the Inc. 5000 list as one o...
August 18, 2017 5:00 AM

ShoreTel - How a Good Phone System Can Increase Business Agility

In fast-growing companies, agility is much more than a buzzword – it’s an organizational...
August 17, 2017 5:00 AM

Talkdesk - Chicago Speakers Announced for the Designing Your Intelligent Contact Center Event

The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week...
August 17, 2017 5:00 AM

24/7 Customer - [24]7 AIVA Powers both Speech and Digital Channels

Today, we officially rolled out [24]7 AIVA as part of our 2017 Summer Release. AIVA is our industr...
August 16, 2017 5:00 AM

Volkart May - 5 Reasons to Execute an Outbound Calling Campaign

Since there are so many effective marketing and sales channels available to organizations today, it&...
August 16, 2017 5:00 AM

Talkdesk - The Talkdesk Difference: Contact Center Integrations

The contact center is the easiest way to connect two people in a real-time, personal conversation,...
August 15, 2017 5:00 AM

Tips

Feasibility Of An IP Contact Center

When deciding whether the move to an IP contact center is feasible and worthwhile you first need to ...
August 21, 2017 5:00 AM

Headset Choice

When it comes to headsets there is a saying that we use “a cheap headset can be pretty expensive.” M...
August 20, 2017 5:00 AM

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