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Contact Center Outsourcing

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Group Contacts

Isabel Pereira YOUCALL, LDA - SUCURSAL EM PORTUGAL
Tyler Zawacki ContactCenterWorld.com

News

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iSON Group Shines at the 2018 NiTA Awards
iSON Group clinched four awards at the recently concluded 2018 Nigerian Technology Awards, held in La
January 16, 2019 9:18 PM
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Philippines Institutionalises “Telecommuting” for Knowledge Workers
Duterte signs law for protecting employees who work from home
January 14, 2019 9:09 PM
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Sponsors

Get Listed
Association of Call Centers & Outsourcing (ACCO) Pakistan
ACCO provides services, at both individual and organization level, encouraging the promotion of best practice and professional standards.
Our Mission
To enhance the value of association members' businesses by:
Promoting fair competition through the pursuit of appropriate regulation and legislat...
(view more)
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST

Executive Interviews & Papers

ContactCenterWorld.com Announces Winners of the 2018 Industry Champion Awards
Thunder Bay, Ontario – Canada November 2018
ContactCenterWorld.com, the world’s largest contact cent
November 20, 2018 10:24 PM
 2
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2018 Best in The World Announced
Prague, Czech Republic - The best and brightest in the contact center industry all around the World w
November 16, 2018 12:11 AM
 2
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Company Blogs

The Connection - How to Handle Gaps in Call Center Staffing
All businesses require a certain number of customer service reps to staff their call center and that...
January 17, 2019 5:00 AM
Fusion BPO Services - Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

DRAPER, Utah - Jan. 16, 2019: Fusion BPO Services, a global business process and customer engageme...
January 16, 2019 5:00 AM
Fusion BPO Services - 5 Ways To Boost Customer Experience Through Call Center

A well-managed and efficient call center can be a big help in making the business get more custome...
January 15, 2019 5:00 AM
FCR - FCR Solutions Spotlight: 5 Contact Center Tech Upgrades to Consider in 2019
The text of this article originally appeared on the FCR blog on December 5, 2018. Click here to read...
January 11, 2019 5:00 AM
The Connection - CSR Management: How to Fire an Employee Without Leaving a Mark
No matter how hard we work to hire the best customer service representatives, sometimes it simply do...
January 10, 2019 5:00 AM
Blue Ocean Contact Centers - The True Cost of Losing a Customer
 
One negative customer experience may seem like a drop in the ocean of all your customer inte...
January 8, 2019 5:00 AM

Tips

Calculate Staffing
Overlap the employees' shifts during the highest call volume times, Schedule the contact center to a...
January 18, 2019 5:00 AM
 4
Schedule In Advance
While making the schedule one week in advance is the easiest choice, it just does not allow employee...
January 17, 2019 5:00 AM
 3

Upcoming Events

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Breakfast Networking Event - AIA Offices Kuala Lumpur
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...
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