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Contact Center Outsourcing

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News

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JAMPRO Executive Cites Key Inputs Pivotal to Further BPO Buildout
Jamaica Promotions Corporation (JAMPRO) Vice President for Research, Advocacy and Project Implementat
November 12, 2019 6:13 PM
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Sponsors

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Association of Call Centers & Outsourcing (ACCO) Pakistan
 3
Upgrade Your Call Management (Auto-Dialer,IVR, Help-Desk,CRM And Recording)
September 28, 2016 6:41 AM EST
Hi, I am ready to work with your company as individual, so please consider me or give projects to me i am ready. We are Datag Technologies. We are providing support and all services to BPO,Data Monitoring,Network Marketing,Web designing,Web Hosting and all Technical and customer Support related to I
August 19, 2019 4:51 AM EST
Call Center Verband Deutschland e.V.
Hi, I am ready to work with your company as individual, so please consider me or give projects to me i am ready. We are Datag Technologies. We are providing support and all services to BPO,Data Monitoring,Network Marketing,Web designing,Web Hosting and all Technical and customer Support related to I
August 19, 2019 4:51 AM EST

Executive Interviews & Papers

Top 7 Questions IT Professionals Ask About WFM
IT professionals are easy to please so why is life so complicated? Dave Hoekstra at Calabrio explores
September 16, 2019 5:00 AM
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Company Blogs

Teleperformance - Customer Experience in the Time of Feedback

In a time of likes, shares, retweets, and comments, receiving and giving customer feedback has nev...
October 31, 2019 5:00 AM
The Connection - Call Center Staffing: Best Practices for an Outstanding Team
For many companies that operate their customer service call center internally, staffing is an ongoin...
October 31, 2019 5:00 AM
Teleperformance - Welcome Innovation with TIEC!

“The most forward-leaning leaders are single-minded about creating company cultures that fos...
October 17, 2019 5:00 AM
The Connection - It's All in the Numbers: Your Ultimate Guide to Call Center Metrics
No company can stay in business without analyzing performance data. However, useful data depends on ...
October 17, 2019 5:00 AM
A Better Answer - How Does an Answering Service Work?

Answering services are still a favorable way to do business today, especially in the B2B world. Fi...
October 16, 2019 5:00 AM
A Better Answer - What Does a Call Center Representative Do?

The outsourcing world is divided into different service sectors, and two of these sectors are the ...
October 2, 2019 5:00 AM

Tips

Sporting Occasions
There are always some major sporting events going on somewhere in the world. If you have teams of ag...
November 14, 2019 5:00 AM
 1
Outsourcing Service Agreements
If you currently work with, or plan to use an outsourcing company, it is worth spending the time to ...
November 13, 2019 5:00 AM
 2

Upcoming Events

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2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES .
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend ... Read More...
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