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News

Samsung offers a slew of contactless service options to consumers including Remote Support, Live Chat
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Over 600,000 Coloradans have filed for unemployment since the start of the COVID-19 pandemic.
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Demonstrating another strong performance, NICE acknowledged for growth and innovation through cloud a
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The helpline which runs out of Koti and is managed completely by the Health Department, has been draw
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According to the Ministry, the service reaches all of Turkey’s 81 provinces and has provided more tha
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Executive Interviews & Papers

It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. Howe
July 8, 2020 5:00 AM
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An article looking at the challenges facing customer service agents working from home and how to over
July 6, 2020 5:00 AM
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Emotion and fair treatment influence insurance consumers more than increased encouragement to switch
July 3, 2020 5:00 AM
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contac
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Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic.
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Tips

Next time you have a team meeting ask everyone in advance to think about their worst experiences of ...
July 7, 2020 5:00 AM
Sounds difficult doesn’t it! We get many requests for tips on motivating when funds do not exist, so...
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