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New Mitto research indicates that a majority (55%) of consumers have canceled a delayed shipment beca
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Stress is a major barrier to success. Ross Daniels introduces Calabrio’s campaign to support improvem
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Clickatell, CPaaS and Chat Commerce provider, launches its latest Chat Commerce Trends Report, reveal
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Tips

It is very easy to lose customers when you have staff who are unable to empathise with customers. Wh...
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When we called one of the world’s leading CRM companies and asked for the marketing person named on ...
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If you run any incentive scheme ensure it’s fair and everyone has an equal chance of winning. An exa...
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