Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
502
MEMBER
Jason Mercer-Pottinger
RTS Operations (Call Center) Director
115
EXECUTIVE MEMBER
Sean Hammerle
Chief Operating Officer
401
MEMBER
Sam Fernandez
Managing Partner
12

Contact Center Performance

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

Scotiabank has been recognized as a 2023 Digital Transformation Award winner in the large private sec
May 30, 2023 8:56 PM
 402 
Customer Ratings of 8x8’s Cloud Contact Center and Unified Communications Platform in Four Categories
May 25, 2023 9:15 PM
 328 
Stitch, a boutique consultancy focused on innovative marketing solutions, announces an exclusive part
May 24, 2023 11:14 AM
 698 
net2phone is featured in CIOReview’s Contact Center and Unified Communications editions

May 19, 2023 12:59 PM
 400 
Customers Highly Value Broadvoice's Unified Communications, Contact Center, SIP Trunking and VoIP Sol
May 17, 2023 3:47 PM
 267 
ID.me and Sterling Check Corp.announced that their in-person identity verification solution has been
May 11, 2023 11:32 PM
 446 
Results based on insights from CX and IT leaders surveyed for Metrigy's Customer Experience 2023 glob
May 11, 2023 9:23 PM
 508 
Tournament Challenge reveals top contact center priorities in 2023
May 11, 2023 4:02 PM
 270 
Data from more than one billion mobile app installs shows higher app ratings, reviews, and retention
May 11, 2023 2:58 PM
 239 
eGain Corporation (NASDAQ: EGAN) announced that Randolph-Brooks Federal Credit Union (RBFCU) selected
May 11, 2023 11:45 AM
 261 
Showing 1 - 10 of 881 items

Executive Interviews & Papers

Stay ahead in 2023 with the 5 feature trends of VoIP. Learn how to adapt and improve your communicati
June 5, 2023
 143 
How can IoT technology help call and contact centers future proof the customer experience? Here, Rena
June 2, 2023
 336 
Describe service goals module process, decisions, and setup

May 26, 2023
 605 
Concepts of Workforce Management in Customer Interaction Center.
May 24, 2023
 630 
Forecasting approaches used in Contact Center for publishing the Weekly Campaign Schedules.
May 22, 2023
 673 
Financial service providers need to prioritize hyper-personalization strategies in build-up to Consum
May 17, 2023
 1092 
62% of Businesses Prefer a Unified AI- and ML-powered Observability Solution to Provide a Better Cust
April 28, 2023
 750 
This is the result of the strategic efforts made during the past two years, including using digital e
April 24, 2023
 2001 
Twilio’s fourth annual State of Customer Engagement Report reveals customer engagement investments in
April 5, 2023
 992 
Insurers increasingly consider CX a top business priority and advanced AI tools will help drive custo
March 29, 2023
 913 
Showing 1 - 10 of 1127 items
Submit Editorial

Group Contacts

Tyler Zawacki ContactCenterWorld
(Verified Admin)
Michael Wilson Cue Intelligence
(Verified Admin)
Sharon Price ContactCenterWorld
(Verified Admin)
Sean Hammerle ONQ
(Verified Admin)
Jason Mercer-Pottinger RTS Baxter Int
Sam Fernandez ProSpire BPO
(Verified Admin)
Zeynep Zengi Acibadem Healthcare Group
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Eduardo Jordan Jknipper
Zakaria AbuKafyeh Malomatia
(Verified Admin)
Showing 1 - 12 of 2304 items
Get Listed

Sponsors

# ContactCenterWorld

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld...
(view more)
 49
The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
 4

Tips

No Editorial Records
Showing 1 - 4 of 880 items

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =