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News

Inaugural Awards Spotlight Companies and Individuals That Are Redefining CX
May 22, 2020 1:21 AM
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Star2Star was recently evaluated and ranked amongst the top 10 UCaaS Service Providers in North Ameri
May 20, 2020 5:43 PM
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Originally designed as a simple hotline to book tests, the Covid 111 service has become a crucial hub
May 19, 2020 7:25 PM
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As Union Finance Minister Nirmala Sitharaman briefed the media over the special COVID-19 stimulus pac
May 18, 2020 7:06 PM
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The government health helpline 104, has proved to be a boon for people in the state. Since the lockdo
May 14, 2020 9:33 PM
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Executive Interviews & Papers

Data shows contact centers need AI and Automation to scale operations and provide better experiences
May 22, 2020 5:00 AM
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New research shows 78% of UK consumers will switch vendors after a poor contact centre experience
May 20, 2020 5:00 AM
 215 
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Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in
May 18, 2020 5:00 AM
 494 
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RBC Royal Bank (Big 5 Banks) and Tangerine (Midsize Banks) Rank Highest in Customer Satisfaction
May 13, 2020 5:00 AM
 468 
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An increased focus on omnichannel customer engagement, coupled with the growing adoption of new techn
May 11, 2020 5:00 AM
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Company Blogs

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Our latest webinar, ‘Top Tips for Combating Challenges in The Contact Centre’ was pack...

April 28, 2020 5:00 AM
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Today’s contact centres face more demand than ever. With consumers having grown used to faster...
April 8, 2020 5:00 AM
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With markets fluctuating wildly due to the economic effects of the coronavirus outbreak, and compa...

March 30, 2020 5:00 AM
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With Contact Centres all over the globe facing the reality of home working for...

March 25, 2020 5:00 AM
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As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is ri...
March 25, 2020 5:00 AM
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In order to meet customer demands, workforce planners need to make sure they have the right number...

March 13, 2020 5:00 AM

Tips

Today, many companies around the world utilize predictive dialing technology to screen out answer ph...
May 24, 2020 5:00 AM
In this day and age of multi-channel access, how easy do you make it for customers to contact you? I...
May 23, 2020 5:00 AM

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