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Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AW
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ePlus inc. (NASDAQ NGS: PLUS – news) announced it has been named the Global Customer Experience (CX)
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Unanet was selected by Construction Executive Magazine (CE) as a 2023 Top Construction Technology fir
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NICE received the highest overall ranking in contact centers, and the highest overall scores in produ
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CallTower announced it was named to the 2023 Utah 100, MountainWest Capital Network (MWCN)’s annual l
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Average handle time is an important contact centre metric but it can be a double-edged sword that cre
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insured.io analysis found that multiple service channels, outbound messaging, and personalization can
October 16, 2023
 1207 
8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center and unified communications platform prov
October 4, 2023
 1519 
Frontline training experts eduMe identify significant disconnects in the challenges felt by the retai
September 29, 2023
 1424 
Technology is transforming many industries. So also in the education sector, technology is needed. In
September 1, 2023
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Resource shortage is a grave issue for tech companies with permanent & temporary workarounds. Let's u
August 31, 2023
 1851 
South African contact centre employees are worried generative artificial intelligence (AI) will take
August 30, 2023
 1302 
More than half (52%) of e-commerce grocery shoppers are no longer shopping online, compared to a year
July 26, 2023
 1424 
The roles of Scrum Master, Project Manager, and Product Owner may appear similar at first glance, but
July 17, 2023
 1834 
New report finds that contact center turnover is high, agent job satisfaction directly impacts custom
July 12, 2023
 1421 
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We all know ContactCenterWorld.com is the place to meet and network with like minded professionals i...
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For those interested in the most prestigious awards in the Contact Center World, we have a special o...
November 26, 2021 9:27 AM
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This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who...
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Team members from ContactCenterWorld.com took a stand/booth at Call & Contact Centre Expo in Lon...
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Most organisations are dealing with rapidly evolving and growing technology landscapes an...
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