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Inaugural Awards Spotlight Companies and Individuals That Are Redefining CX
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As Union Finance Minister Nirmala Sitharaman briefed the media over the special COVID-19 stimulus pac
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Executive Interviews & Papers

Data shows contact centers need AI and Automation to scale operations and provide better experiences
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Company Blogs

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Our latest webinar, ‘Top Tips for Combating Challenges in The Contact Centre’ was pack...

April 28, 2020 5:00 AM
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Today’s contact centres face more demand than ever. With consumers having grown used to faster...
April 8, 2020 5:00 AM
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With markets fluctuating wildly due to the economic effects of the coronavirus outbreak, and compa...

March 30, 2020 5:00 AM
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With Contact Centres all over the globe facing the reality of home working for...

March 25, 2020 5:00 AM
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As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is ri...
March 25, 2020 5:00 AM
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In order to meet customer demands, workforce planners need to make sure they have the right number...

March 13, 2020 5:00 AM


Today, many companies around the world utilize predictive dialing technology to screen out answer ph...
May 24, 2020 5:00 AM
In this day and age of multi-channel access, how easy do you make it for customers to contact you? I...
May 23, 2020 5:00 AM

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