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News

CXone customer experience platform acknowledged for growth excellence and strategy innovation
February 27, 2021 2:35 AM
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IP Integration (IPI) announced that it has been honoured by Genesys with the EMEA Partner of the Year
February 26, 2021 11:11 PM
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ePlus inc. announced that it has successfully implemented a cloud-based Cisco call center solution th
February 26, 2021 4:23 PM
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NICE’s solutions ensure intelligent automation of intraday self-scheduling and accurate AI-driven for
February 26, 2021 4:02 AM
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UK Motor Insurer partners with Shift Technology for AI-driven fraud detection

February 26, 2021 2:20 AM
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Executive Interviews & Papers

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy.
February 26, 2021 5:00 AM
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Trending topics to use in your CX strategy for the year ahead.
February 24, 2021 5:00 AM
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What does 2021 have in store for contact centers and B2C communications? Here are some predictions fr
February 23, 2021 5:00 AM
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Legacy solutions impede health care industry’s ability to provide optimal patient experience

February 22, 2021 5:00 AM
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A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer
February 19, 2021 5:00 AM
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Tips

When recruiting new staff for your contact center, a useful tip to help in the selection process is ...
February 28, 2021 5:00 AM
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It is still unwise to assume that every caller has a touch-tone phone. If you use an automated atten...
February 27, 2021 5:00 AM

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