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News

Call centre workers are being urged to join a national push for better pay and conditions launched by
June 2, 2020 2:19 AM
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Calls and emails are still coming in to the I-Team daily from people who can't get through to the sta
June 1, 2020 10:53 PM
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Uniphore and Sitel Group announced they have partnered...
June 1, 2020 6:23 PM
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Windstream Enterprise released a new web-based chat functionality for its proprietary OfficeSuite UC®
May 30, 2020 4:00 AM
 140 
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Telecommunications group Vodacom has zero-rated the emergency location tracker platform ‘what3words’
May 30, 2020 2:30 AM
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Executive Interviews & Papers

While contact centers adapted to the transition pretty quickly, they have faced quite a few challenge
June 1, 2020 5:00 AM
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COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment d
May 29, 2020 5:00 AM
 243 
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Caller identity remains a key concern for customer contact centers, with increased relevance to finan
May 27, 2020 5:00 AM
 170 
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Businesses are increasingly looking for insights into the customer journey, but they're scratching th
May 25, 2020 5:00 AM
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Data shows contact centers need AI and Automation to scale operations and provide better experiences
May 22, 2020 5:00 AM
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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June 1, 2020 5:00 AM
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