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Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern ente
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TTEC Holdings, Inc. (NASDAQ: TTEC) announced it has been certified as a Great Place to Work® in 14 co
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Leaders representing brands like Hilton, Allstate and National Grid make up the foundational list.

March 11, 2024 3:03 PM
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February 28, 2024
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From Flirting to Friendships, Relationships with AI Are Gaining Popularity

February 26, 2024
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Can an agent be hired for a call center role without an interview, and still provide good service? Sp
February 23, 2024
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February 21, 2024
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A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an i
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