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Solution integrates digital customer care, relationship management and analytics

July 4, 2020 1:57 AM
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CCNA reduces call centre workloads with their low-cost solution delivered at record speed.
July 4, 2020 12:21 AM
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PT. Telekomunikasi Indonesia (NYSE: TLK), has chosen Vonage (Nasdaq: VG) to enhance its customer comm
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Versature, a Canadian provider of cloud communications solutions for business and organizations, anno
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Emotion and fair treatment influence insurance consumers more than increased encouragement to switch
July 3, 2020 5:00 AM
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Results show most contact centers are embracing work changes and expect them to benefit the industry
July 1, 2020 5:00 AM
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contac
June 26, 2020 5:00 AM
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Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic.
June 26, 2020 5:00 AM
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91% of respondents to Genesys-sponsored customer experience survey are concerned about data abuse, wi
June 22, 2020 5:00 AM
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In the words of Elvis, we're 'all shook up'. Not surprising after the initial reaction to the global...
June 16, 2020 5:26 PM
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Contact Centers Demonstrate Value Amid COVID-19 and Beyond
Until very recently, only 13% of conta...

June 13, 2020 5:00 AM
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As the COVID-19 lockdown restrictions slowly start to ease, businesses are now turning their atten...

June 10, 2020 5:00 AM
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Considering enabling your agents to work remotely? If so, you’re probably most concerned with ...
June 2, 2020 4:26 PM
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Customer engagement can be delicate at the best of times, so why risk throwing a whole bunch of new ...
June 2, 2020 4:22 PM
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Are you worried that storing customer card data will make you a target for criminals? If so, you're ...
June 2, 2020 4:16 PM

Tips

Do you accurately record what questions your customers ask you? If you keep an accurate log – ideall...
June 20, 2020 5:00 AM
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June 19, 2020 5:00 AM
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