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The 2024 Best in Europe, Middle East & Africa Meet, Share Ideas and Identify the Best to Present at G
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June 12, 2024 6:23 AM
Sanas’ latest product will disrupt the contact center industry – replacing competitors’ age-old, cost
June 7, 2024 8:00 PM
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April 25, 2024 12:09 AM
Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that
April 12, 2024 9:22 PM
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April 5, 2024 2:40 AM
AeC is a customer relationship company in Brazil and its reliable and customized customer care soluti
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February 17, 2024 5:02 AM
IntouchCX has announced the acquisition of Beliveo, a nearshore contact center and business processin
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FAVO Capital Inc. proudly announces a phase of expansion off the back of its recent acquisitions, by
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Despite prevailing perception that AI will make contact center agents obsolete, Cresta report shows t
July 24, 2024 12:00 PM
84.5% of respondents plan to or are already using AI in their customer service operations and contact
July 19, 2024 12:00 PM
First-party research reveals that consumers will shop around if brands fail to meet their data securi
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Survey of 4,000 U.S. and U.K. employees finds more than 40% think GenAI can help them find things fas
July 10, 2024 12:00 PM
New data in a report by Everest Group and CCI highlights the continent's untapped potential in the CX
July 8, 2024 12:00 PM
While 66% of Americans are fundamentally happy only 36% are happy with the state of customer service,
July 5, 2024 12:00 PM
Researchers found that providing consumers with sustainability information during their online orders
July 3, 2024 12:00 PM
The report delves into the intricate dynamics of four distinct generations — Generation Z, millennial
July 1, 2024 12:00 PM
Consumer demands shift business leaders' focus to predictive, emotionally intelligent and customized
June 26, 2024 12:00 PM
Software development is being revolutionized by artificial intelligence (AI) through Generation AI (G
June 24, 2024 12:00 PM
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The rise of eCommerce:To say that online shopping has exploded throughout the epidemic is an unders...
July 12, 2022 12:00 PM
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If you’re apprehensive about performing telesales, outbound telemarketing services might be a...
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More organizations in the United States, the United Kingdom, Australia, and other developed markets ...
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The remote work trend has officially kicked in and has become a popular choice for different indust...
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Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for their operating...
January 17, 2021 12:00 PM
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Most organisations are dealing with rapidly evolving and growing technology landscapes an...
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