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News

New product updates will help marketers optimize social media strategy and make sense of insights fro
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Executive Interviews & Papers

50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automa
August 15, 2022
 300 
UJET Partners with CCMA to Identify and Eliminate Barriers in Contact Center Innovation

August 12, 2022
 507 
ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Award
August 7, 2022
 1420 
Customer Satisfaction (CSAT) scores are the biggest indicators of a successful customer support depar
August 1, 2022
 1065 
New study finds as inflation increases, so do the expectations for the customer experience, making it
July 29, 2022
 1103 
Study reveals clear variation in business performance for retailers who have implemented modern workf
July 27, 2022
 918 
Smart resellers are already adding significant value and stickiness to their contact centre deals wit
July 25, 2022
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Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Gevert
July 22, 2022
 1231 
Contact centers are struggling to deliver much-needed CX innovation while battling against rising con
July 15, 2022
 1212 
A stronger connection between leaders and our greatest asset, the people we employ, is critical in th
July 13, 2022
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Showing 1 - 10 of 1072 items
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Sponsors

At Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound.
We help contact centres of all types and sizes to reach their full potential...
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The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
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Company Blogs

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The rise of eCommerce:To say that online shopping has exploded throughout the epidemic is an unders...
July 12, 2022
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If you’re apprehensive about performing telesales, outbound telemarketing services might be a...
June 25, 2022
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More organizations in the United States, the United Kingdom, Australia, and other developed markets ...
May 2, 2022
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The remote work trend has officially kicked in and has become a popular choice for different indust...
May 9, 2021
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Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for their operating...
January 17, 2021
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Most organisations are dealing with rapidly evolving and growing technology landscapes an...
October 9, 2020
Showing 1 - 6 of 731 items

Tips

I would advise someone who was looking into multi-media/multi-channeling to not believe everything t...
August 16, 2022
There are three things to look at with speech recognition. The first thing is simplicity, the second...
August 15, 2022
There are a few things that you need to look at when you choose speech recognition or a vendor. Firs...
August 14, 2022
For speech recognition I would suggest to go with a vendor that has open standard face architecture,...
August 13, 2022
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