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Despite prevailing perception that AI will make contact center agents obsolete, Cresta report shows t
July 24, 2024 12:00 PM
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84.5% of respondents plan to or are already using AI in their customer service operations and contact
July 19, 2024 12:00 PM
 183 
First-party research reveals that consumers will shop around if brands fail to meet their data securi
July 12, 2024 12:00 PM
 325 
Survey of 4,000 U.S. and U.K. employees finds more than 40% think GenAI can help them find things fas
July 10, 2024 12:00 PM
 364 
New data in a report by Everest Group and CCI highlights the continent's untapped potential in the CX
July 8, 2024 12:00 PM
 328 
While 66% of Americans are fundamentally happy only 36% are happy with the state of customer service,
July 5, 2024 12:00 PM
 356 
Researchers found that providing consumers with sustainability information during their online orders
July 3, 2024 12:00 PM
 315 
The report delves into the intricate dynamics of four distinct generations — Generation Z, millennial
July 1, 2024 12:00 PM
 364 
Consumer demands shift business leaders' focus to predictive, emotionally intelligent and customized
June 26, 2024 12:00 PM
 478 
Software development is being revolutionized by artificial intelligence (AI) through Generation AI (G
June 24, 2024 12:00 PM
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The rise of eCommerce:To say that online shopping has exploded throughout the epidemic is an unders...
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If you’re apprehensive about performing telesales, outbound telemarketing services might be a...
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Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for their operating...
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