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News

The Government Contact Center received over 3.8 million calls regarding services related to healthcar
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Customer support automation startup Verloop.io said it has invested into developing super bots that c
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Emplifi’s AI-based Email Virtual Assistant (EVA) drastically reduces the time and cost associated wit
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2nd edition of the study finds that technology, training, and building an agent community are keys to
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Executive Interviews & Papers

A survey report states that though 97% customers admitted using a chatbot online, more than half the
July 28, 2021 5:00 AM
 131 
Call quality is one of the key factors affecting customer experiences with your contact center. This
July 28, 2021 5:00 AM
 91 
Sustainability is not just about minimizing the harm, but it majorly deals with doing better for your
July 26, 2021 5:00 AM
 168 
With the invention and evolution of chatbots, some of the more theoretical types of AI are becoming f
July 23, 2021 5:00 AM
 341 
Research reveals impact on customers and businesses requires shift in contact center strategies

July 21, 2021 5:00 AM
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At Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound.
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Company Blogs

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The remote work trend has officially kicked in and has become a popular choice for different indus...

May 9, 2021 5:00 AM
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Most organisations are dealing with rapidly evolving and growing technology landscapes a...

October 9, 2020 5:00 AM
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Isleworth, August 3, 2020 – Business Systems, a leader in voice recording and enterpris...

August 13, 2020 5:00 AM
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The chaos of the worldwide pandemic has pushed us to the verge of another cloud migration . We&rsq...

August 10, 2020 5:00 AM
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These past few weeks have been promising.
The pandemic lockdown restrictions have slowly started ...

July 20, 2020 5:00 AM
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In the words of Elvis, we're 'all shook up'. Not surprising after the initial reaction to the global...
June 16, 2020 5:26 PM

Tips

Approach a number of vendors and create a short list. Invite them in for demonstrations and quiz the...
July 27, 2021 5:00 AM
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You need to ensure that your staff is capable of using some of the other channels, because some of t...
July 26, 2021 5:00 AM

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