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TELUS International featured on Everest Group’s inaugural 2023 Global PEAK Matrix®

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Executive Interviews & Papers

A global study of contact centre leaders explores the role of artificial intelligence in activating t
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WorkForce Software, released the 2023 IDC Tech Spotlight report titled, “New Perspectives on Intellig
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Respondents Who Use a CRM Were 2x More Satisfied With Their Customer Operations Compared to Non-CRM U
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Technology is transforming many industries. So also in the education sector, technology is needed. In
September 1, 2023
Resource shortage is a grave issue for tech companies with permanent & temporary workarounds. Let's u
August 31, 2023
South African contact centre employees are worried generative artificial intelligence (AI) will take
August 30, 2023
Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Exper
August 18, 2023
 1754 Study Shows that the Latest AI-Driven Intelligent Virtual Assistants can Boost Agent Loyalty,
August 16, 2023
The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbein
August 14, 2023
Survey of healthcare leaders finds that nearly half of US healthcare providers plan to integrate gene
August 11, 2023
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At Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound.
We help contact centres of all types and sizes to reach their full potential...
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The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!

Company Blogs

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The rise of eCommerce:To say that online shopping has exploded throughout the epidemic is an unders...
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If you’re apprehensive about performing telesales, outbound telemarketing services might be a...
June 25, 2022
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The remote work trend has officially kicked in and has become a popular choice for different indust...
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Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for their operating...
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Most organisations are dealing with rapidly evolving and growing technology landscapes an...
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