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News

New Metrics have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Expe
July 24, 2021 3:43 AM
 70 
A description of what Call Center World is and its importance in the industry. Also an introduction o
July 24, 2021 12:13 AM
 159 
Dial 112, the State Emergency Response Centre (SERC) received 36,083 calls in the initial 64 hours st
July 20, 2021 5:14 PM
 92 
The companies are already working to offer voice biometrics in Vidyo and the Canadian giant’s contact
July 16, 2021 7:24 PM
 130 
The Guyana Telephone and Telegraph Company (GTT) has added 20 more call centre agents, as part of its
July 13, 2021 5:50 PM
 117 

Executive Interviews & Papers

Research reveals impact on customers and businesses requires shift in contact center strategies

July 21, 2021 5:00 AM
 198 
Study finds long hold times, rerouting and agent repetition can deter customers from completing purch
July 19, 2021 5:00 AM
 235 
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a
July 2, 2021 5:00 AM
 611 
With increased education and exposure, U.S. consumers show willingness to use augmented reality in ho
May 31, 2021 5:00 AM
 846 
75% of Telcos Increase Digital Transformation Investments in 2021 but 3 out of 4 still Rely on Stores
February 3, 2021 5:00 AM
 1001 
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Company Blogs

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John Michne is a big part of the cog-work that makes DiRAD run like a smooth piece of machinery. The...
June 8, 2021 3:17 PM
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If your company is open for business you may be collecting “COVID Risk Surveys”&nbs...
June 8, 2021 3:16 PM
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DiRAD Technologies Call Center Director, Ryann Walters, is an incredible asset to the business....
June 8, 2021 3:15 PM
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Limit in-person contact & handling of frequently touched items, like a COVID Survey!
Our C...

June 8, 2021 2:43 PM
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If you’ve started a business recently, you know that it requires lots of your attention. You h...
June 8, 2021 2:42 PM
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July was an amazing month here at DiRAD. We celebrated independence day with our families, saw great...
June 8, 2021 2:36 PM

Tips

There are three key things that companies looking to set up a new call center operation needs. First...
June 2, 2021 5:00 AM
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When looking at a new location, cost should not be the only driver. There are elements that are in t...
June 1, 2021 5:00 AM

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