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News

VAA Philippines has announced its Amazon VA team is now trained in creating chatbots. Chatbots are qu
July 28, 2021 5:47 PM
 31 
New Metrics have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Expe
July 24, 2021 3:43 AM
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Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience
July 24, 2021 3:13 AM
 129 
Delhi residents, especially students, can receive guidance and counselling on academic, emotional and
July 24, 2021 2:43 AM
 74 
A description of what Call Center World is and its importance in the industry. Also an introduction o
July 24, 2021 12:13 AM
 159 

Executive Interviews & Papers

A survey report states that though 97% customers admitted using a chatbot online, more than half the
July 28, 2021 5:00 AM
 131 
Eliminate the stress and frustration of replacing Team Leaders by providing a career path for team me
July 26, 2021 5:00 AM
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What does it mean to be a Connected Enterprise and does it really matter?  Ross Daniels at Calabrio b
July 7, 2021 5:00 AM
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Today chatbots are being leveraged by companies for lead generation, customer service, placing orders
July 5, 2021 5:00 AM
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New employee experience research shows gap in perceptions surrounding business resilience amid COVID-
June 23, 2021 5:00 AM
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Company Blogs

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These days it seems like all anyone can talk about is the Coronavirus. As it continues to affect sch...
March 20, 2020 5:00 AM
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In a recent webinar we explored the differences between Sugar Enterprise and Sugar Sell and Serve, s...
March 3, 2020 5:00 AM
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Without a doubt, Salesforce is a major player in the CRM market. Some could even say that they are...

February 25, 2020 5:00 AM
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At BrainSell we frequently talk to customers who need a better strategy to manage their le...
February 7, 2020 5:00 AM
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You know you need to invest in a CRM platform, you just need to invest in the right one fo...
January 29, 2020 5:00 AM
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Customer Relationship Management software (CRM) and marketing tools are necessary to be successful a...
January 27, 2020 5:00 AM

Tips

Don’t try to do too much in a survey. When companies do try to take on getting customer feedback, of...
July 28, 2021 5:00 AM
You need to ensure that your staff is capable of using some of the other channels, because some of t...
July 26, 2021 5:00 AM

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