Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here
[HIDE]

Build Your Professional Network - 205,000+ Industry Members

121 Connections
Ety Baita Rahmah
Contact Center Manager
314 Connections

Contact Center Training

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

Private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling trans
February 26, 2021 12:38 AM
 138 
Share
Sales agents can now manage customer conversations directly from Salesforce for increased efficiency
February 25, 2021 7:32 PM
 101 
Share
Expected to Increase Operating Efficiencies
February 23, 2021 2:55 PM
 61 
Share
To ensure faster and more efficient deployment of assistance in emergencies, a number of improvements
February 23, 2021 1:48 AM
 107 
Share
Triple Impact Connections, the first veteran-owned customer contact center staffed by spouses of acti
February 19, 2021 6:01 PM
 100 
Share

Executive Interviews & Papers

A new business process outsourcing (BPO) survey found that being contacted without permission is amon
March 1, 2021 5:00 AM
 31 
Share
We have all seen photographs of sinkholes that have swallowed buildings whole. Weak underpinnings can
February 10, 2021 5:00 AM
 878 
Share
Shouldn’t Quality scores and CSAT be closely tied together? Well, that’s not normally the case. And h
February 5, 2021 5:00 AM
 1056 
Share
While many customers will visit branches, most will continue to use digital platforms, say industry e
January 4, 2021 5:00 AM
 1294 
Share
Holiday special Instagram competition, closing on the 23rd December 2020. Win a lifetime Executive me
December 21, 2020 11:00 AM
 1219 
Share
Submit Editorial

Group Contacts

Grace Heny 168Solution
(Verified Admin)
Sharon Price ContactCenterWorld
(Verified Admin)
Get Listed

Sponsors

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
 19
My name is Andy Barker. I run Andy Barker Coaching Ltd along with the valuable contribution of several wonderful and clever collaborators. I’m a certified coach and trainer with a diverse working background that spans forty years and encompasses experience in the arts to senior management in a blue ...
(view more)

Company Blogs

Close Window
These days it seems like all anyone can talk about is the Coronavirus. As it continues to affect sch...
March 20, 2020 5:00 AM
Close Window
In a recent webinar we explored the differences between Sugar Enterprise and Sugar Sell and Serve, s...
March 3, 2020 5:00 AM
Close Window

Without a doubt, Salesforce is a major player in the CRM market. Some could even say that they are...

February 25, 2020 5:00 AM
Close Window
At BrainSell we frequently talk to customers who need a better strategy to manage their le...
February 7, 2020 5:00 AM
Close Window
You know you need to invest in a CRM platform, you just need to invest in the right one fo...
January 29, 2020 5:00 AM
Close Window
Customer Relationship Management software (CRM) and marketing tools are necessary to be successful a...
January 27, 2020 5:00 AM

ABOUT US IN 60 seconds!

Tips

When recruiting new staff for your contact center, a useful tip to help in the selection process is ...
February 28, 2021 5:00 AM
 1
When you conduct a new outbound project, a good tip is to stop after the first hour and evaluate the...
February 19, 2021 5:00 AM
 2

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =