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The role of IT outsourcing in the software development sector has significantly evolved. It's no long
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Venturing into international markets is an exciting but challenging prospect for BPO companies. Focus
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Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous en
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Aircall Unveils Key Growth Drivers driving optimism in the first edition of the “Voice of SMBs 2024”
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Comprehensive European survey outlines significant opportunity for European contact centre leaders to
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According to a new study from MessageGears, 99% of marketers say that using AI has impacted their abi
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Results from respondents note critical success factors including cloud migration, knowledge managemen
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Two-thirds of companies have made gen AI tools available to workforce, yet business leaders are still
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We all know ContactCenterWorld.com is the place to meet and network with like minded professionals i...
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For those interested in the most prestigious awards in the Contact Center World, we have a special o...
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This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who...
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