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Vodafone Foundation through its Healthline Medical Call Centre is successfully addressing the gaps in
July 3, 2020 3:02 AM
Kenya launched a COVID-19 mitigation contact center to offer psychosocial support to the frontline he
June 29, 2020 11:40 PM
Agreement Expands Global Reach by Allowing CBA to Resell Ramp eCDN in Asia-Pacific
June 29, 2020 6:20 PM
The business process outsourcing sector has suffered losses of US$42 million over the past few months
June 26, 2020 2:46 PM
Geomant is pleased to announce the launch of its exciting new Microsoft Teams Recording service desig
June 24, 2020 4:02 AM

Executive Interviews & Papers

74% of home-working contact centre agents have a better work-life balance, 61% of employers report im
June 29, 2020 5:00 AM
Are you an organization looking to revamp and enhance your performance management strategy? Did you d
June 24, 2020 5:00 AM
As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep
June 19, 2020 5:00 AM
?Focusing on First call Resolution?& Conversational Analytics and the role they play in creating effe
June 15, 2020 5:00 AM
Matthew Sims of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the
June 10, 2020 5:00 AM
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Company Blogs

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These days it seems like all anyone can talk about is the Coronavirus. As it continues to affect sch...
March 20, 2020 5:00 AM
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In a recent webinar we explored the differences between Sugar Enterprise and Sugar Sell and Serve, s...
March 3, 2020 5:00 AM
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Without a doubt, Salesforce is a major player in the CRM market. Some could even say that they are...

February 25, 2020 5:00 AM
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At BrainSell we frequently talk to customers who need a better strategy to manage their le...
February 7, 2020 5:00 AM
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You know you need to invest in a CRM platform, you just need to invest in the right one fo...
January 29, 2020 5:00 AM
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Customer Relationship Management software (CRM) and marketing tools are necessary to be successful a...
January 27, 2020 5:00 AM


You might think this is crazy – there is no way your center is like a production line in a factory. ...
July 5, 2020 5:00 AM
We have all probably worked in a company where at some time a suggestion box system was used. Often ...
July 3, 2020 5:00 AM
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