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News

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A description of what Call Center World is and its importance in the industry. Also an introduction o
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Executive Interviews & Papers

Study finds long hold times, rerouting and agent repetition can deter customers from completing purch
July 19, 2021 5:00 AM
 235 
Moving forward, what's needed to realise the opportunities?
July 12, 2021 5:00 AM
 555 
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a
July 2, 2021 5:00 AM
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5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week.
May 6, 2021 5:00 AM
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Lastly, any other comments or opinions you can share about the effects of this pandemic on your busin
May 4, 2021 5:00 AM
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