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Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for their operating...
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Idaho Power took top honors in the 16th Annual Energy Utility Benchmark Report on Interactive Voice...
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Contact Centers Demonstrate Value Amid COVID-19 and Beyond Until very recently, only 13% of contact...
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Artificial Intelligence (AI) is the next wave of the customer experience revolution. The first wave...
March 9, 2020
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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
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