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Jacada   (About Company Profile Pages)

Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.

             
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Company News

Uniphore completes the acquisition of Jacada and rolls out a platform that will transform the Customer Experience Market
October 25, 2021 7:30 PM
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Uniphore, a provider in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience provider with a low code/no code platform for contact center automation. 
July 28, 2021 9:35 AM
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Articles

Technology Designed for Call Centers Key to Driving Performance and Profitability
February 13, 2012
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We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010
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