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Premier Contact Point Pty Ltd - Company Profile   (About Company Profile Pages)

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Overview

Premier Contact Point Pty Ltd develops, customises and supports its cloud Contact Centre solutions. Premier Contact Point is the contact centre software used by Australian federal and state government entities, and a wide variety of businesses. It is intuitive, multi-channel, easily scalable, fast to customise and implement, and totally secure.
The software makes it easy for any organisation to deliver the ultimate customer experience. It contains:
... A toolkit of inbound contact centre handling functionality
... An intelligent IVR system with advanced Automatic Call Distribution queues, and dynamic call handling rules. The IVR functionality can be delivered for visual display and access on mobile phones.
... Business Intelligence reports displaying every metric you need to analyse activities, performance and make informed decisions.
... Dashboards, wallboards and reports which can be configured by users to display they need, in the way they want it displayed.


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