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Intradiem - Company Profile   (About Company Profile Pages)

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Overview

Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.

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Company News

The Intradiem AI-powered Burnout and Attrition Indicator dramatically enhances agent performance with an impressive 80% accuracy in predicting staff turnover.

March 20, 2024 9:09 PM
 159 
Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace.
November 29, 2023 3:18 PM
 1302 
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Articles

Knowlagent recently published a portion of the results from a survey it conducted of nearly 400 workforce managers and workforce management team members.
May 1, 2012
 8335 
According to a survey of contact center providers, the average amount of idle time per day per employee is nearly an hour, as respondents report 49 minutes daily per agent on average.
September 17, 2011
 9901 
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