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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
With one of the most recognized brands in gift retailing, 1-800-FLOWERS.COM provides a broad range of thoughtful gift products including flowers, plants, gourmet foods, candies, gift baskets and other unique gifts to customers around the world via the Internet.Please Login (add)
Florist 1-800-Flowers.com is cutting 220 customer service representative jobs, transferring that work to Penfield-based business process outsourcing provider Sutherland Global Services. August 5, 2014 1:18 PM
1-800-FLOWERS.COM implemented KANA Response so that email communication would be the same fast, high quality experience for customers that it is when they order over the Internet. August 29, 2007 5:00 AM
TuVox deployed an order tracking speech application solution that give 1-800-FLOWERS.COM the ability to divert their non-revenue generating calls from the call center. As a result, customers no longer have to wait on hold in order to get the most up-... December 18, 2006 5:00 AM