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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
20-20 Technologies Inc. is the world's leading provider of computer-aided design, sales and manufacturing software solutions for the interior design industry. The company offers dealers and retailers state-of-the-art design, specification, photo-realistic rendering, 3-D visualization and manufacturing management capabilities for configurable and stand alone products in the residential and commercial interior design markets.Please Login
We asked training professionals from around the world to tell us the methods they use to train new recruits and turn them into successful agents. Here are the different techniques used to create better representatives. January 21, 2010 5:00 AM
There are some contact center managers out there who find it hard to measure the effectiveness of training programs, and the overall effectiveness of the trainers themselves. Since trainers know their methods and practices best, we asked them how th... December 28, 2009 5:00 AM