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Overview

3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
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Company News

Cloud Call Center Provider Extends Offering with Speech NLP, call transcription, sentiment analysis, and quality management features
May 20, 2020 1:38 AM
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Cloud Contact Center solution offers to quickly enable work-from-home agents with natively integrated telephony and call center functionality for Helpdesks, IT Teams, and Customer Service groups.
March 27, 2020 9:12 PM
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Articles

When migrating from a premise-based Contact Center to a cloud-based Contact Center, the biggest concern that decision makers have is security. Even if a Contact Center is not migrating from a premise-based solution, unless the system has been designe...
March 14, 2013 5:00 AM
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3CLogic, provider in cloud based call center confirmed today that it sees a definite reversal in the trend of outsourcing call center jobs to other countries.
December 12, 2011 5:00 AM
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With Voice activated personal assistants becoming the new user interface of choice in our homes and ...
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We are thrilled to be part of the #CDITechSummit on Thursday June 11th! Join us in our virtual booth for live discussions or our fireside chat on the future of #customerservice and #remotework . RSVP here: https://lnkd.in/d9a_2bK #DigitalTransformation #cloud #callcenter

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Medical advisory firm selects 3CLogic to integrate with #msdynamics #CRM to enhance its outbound sales efforts while improving customer service with #intelligentrouting . Take a look! https://bit.ly/3d2RoTA #autodialing #predicitvedialing #customerservice #IVR #cloudcallcenter

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Its not a case of replacing phone-based support with #AI but rather recognizing the best #customersupport model will include both. Take a look. https://bit.ly/3gr5Bvy #callcenter #sentimentanalysis #cctr #cloudcallcenter #servicedesk #telephony #helpdesk

May 26, 2020 1:40 PM
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What is #speechanalytics or #sentimentscoring ? How can I leverage it to drive better #customerexperiences or improve agent performance? How can I integrate it with my #crm or system of record? We have the answers... https://bit.ly/3bMx5Z0 #omnichannel #cti #contactcenter

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