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3CLogic - Company Profile   (About Company Profile Pages)

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Overview

3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.

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Company News

Integrated construction management software leader enhances operational efficiency and mitigates costs by migrating onto single cloud call center solution with rich integrations to its CRM and Customer Service Management platforms.
August 1, 2022 8:00 AM
 503 
Global engineering, architecture, and consultancy company leverages ServiceNow-centric cloud call center offering to optimize IT services and costs.
July 20, 2022 11:20 AM
 465 
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Articles

When migrating from a premise-based Contact Center to a cloud-based Contact Center, the biggest concern that decision makers have is security. Even if a Contact Center is not migrating from a premise-based solution, unless the system has been designe...
March 14, 2013
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3CLogic, provider in cloud based call center confirmed today that it sees a definite reversal in the trend of outsourcing call center jobs to other countries.
December 12, 2011
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With Voice activated personal assistants becoming the new user interface of choice in our homes and ...
October 9, 2018
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Tune into an under-the-hood demonstration of  how to build a native call center in Se...
June 14, 2018
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