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Abtran - Company Profile   (About Company Profile Pages)

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Overview

Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market.

Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites.

Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets.

The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing.
Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives

The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.

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Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards World Finals 2011: Ranked #3 for Best Customer Service Agent
November 5, 2011 5:00 AM
ContactCenterWorld - Top Ranking Performers Awards World Finals 2011: Ranked #2 for Best Contact Center Support Professional - IT
November 5, 2011 5:00 AM
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Company News

Cork-based firm claims utility acted unlawfully in allegedly accepting ‘unlawfully low’ tender
January 30, 2020 5:00 AM
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VINCI Highways and Abtran will combine their expertise to deliver a complete service covering all technology, systems and operations to support freeflow transactions, payment collection and transmission to the state agency TII
April 23, 2019 11:17 PM
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Articles

As more communication channels open up, contact centers are forced to train their agents to become multi-tasking specialists trained to handle multiple channels. We asked industry professionals whether their agents were able to handle different chan...
March 26, 2010 5:00 AM
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As more communication options open up to customers, contact centers are hard pressed to keep up in providing as many contact choices as possible. We wanted to know what channels contact centers currently provide to their customers, and how they are ...
March 24, 2010 5:00 AM
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Why delivering great service can often mean taking a step back for the Customer Operation.
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January 25, 2017 5:00 AM

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It's Mental Health Awareness Week and the focus for 2020 is kindness. As we head into the weekend its good to reflect that kindness costs nothing, but means everything.

May 22, 2020 3:53 PM
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PietaHouse is one of Abtran's charity Partners for 2020. On May 9th at 5:30 am, Abtran staff will come together by individually taking part in the Sunrise Appeal. Wear yellow or a previous year’s t-shirt and spread the message of hope by sharing your sunrise moment using #DIL2020

May 8, 2020 3:47 PM
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Today we celebrate World Earth Day across the globe. To see how you can take part go to http://www.earthday.org #WeAreInThisTogether #environment #EarthDay

April 22, 2020 11:55 AM
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April 10, 2020 4:57 PM
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We are proud of our teams who are keeping people across Ireland and the UK connected to essential services during the COVID-19 emergency on behalf of our government and utility clients, with over a 1000 team members now working from home, minimising travel.

April 7, 2020 1:23 PM
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