Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market.
Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites.
Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets.
The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives
The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.Please Login (add)
As more communication channels open up, contact centers are forced to train their agents to become multi-tasking specialists trained to handle multiple channels. We asked industry professionals whether their agents were able to handle different chan... March 26, 2010 5:00 AM
As more communication options open up to customers, contact centers are hard pressed to keep up in providing as many contact choices as possible. We wanted to know what channels contact centers currently provide to their customers, and how they are ... March 24, 2010 5:00 AM
“Quantum Computing will be one disruptive technology emerging over the coming years. This will allow you process big data effortlessly.” Alastair McKinstry from the @ICHEC talking Digital Transformation #WeAreAbtran#WeAreDigital#DigitalGovIRL
Rob Kitchin, NUI Maynooth, speaking about ethics and risks of smart cities when it comes to data #GDPR . Interesting insights around a designing a solution to ensure the security of personal data in all application or system development #DigitalGovIRL#WeAreAbtran#WeAreDigital