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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Active Operations Management (AOM™) is an innovative approach to operations management, focusing front-line managers and their staff on the achievement of quality and service levels at the optimum cost. AOM transforms the typical top-down, data-driven, command-and-control management style into a collaborative, method-driven, bottom-up culture, where good decisions are made daily at the heart of the operation.Please Login