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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Ad Esse is a specialist performance improvement and change management consultancy. We are a diverse team with a common goal – to make you successful. Collectively we have over 60 years of experience in developing sustainable performance improvement, as successful managers and as consultants. We have worked in diverse industries, sectors, countries and cultures, with different models, approaches, tools and techniques. We can therefore uniquely identify and apply these in a new and personally crafted way to give you what you want.
When Hoya Lens UK began to see high level of abandoned calls to the call centre they called Ad Esse to find process improvements that would reduce abandoned calls down to an acceptable level and produce some measures that managers could use on an ong... November 16, 2006 5:00 AM