Adelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages.
Today our team of more than 2000 employees provides a whole range of services in the following directions:
- Business Process Outsourcing for various business segments, including financial institutions, telecom providers, e-commerce, embassies, FMCG, TV-shops marketing agencies, etc.;
- Consulting to improve Customer Service and Sales results;
- Mystery Calling & Mystery Shopper for quality assessment;
- Outstaffing with a full cycle of paperwork;
- Software development & coding for Call Center needs.
We guarantee a high level of reliability working on 7 independent call center sites located at Kyiv, Lviv, Kharkiv, Belgorod, Minsk & Almaty.
Today our team of more than 2000 employees provides a whole range of services in the following directions:
- Business Process Outsourcing for various business segments, including financial institutions, telecom providers, e-commerce, embassies, FMCG, TV-shops marketing agencies, etc.;
- Consulting to improve Customer Service and Sales results;
- Mystery Calling & Mystery Shopper for quality assessment;
- Outstaffing with a full cycle of paperwork;
- Software development & coding for Call Center needs.
We guarantee a high level of reliability working on 7 independent call center sites located at Kyiv, Lviv, Kharkiv, Belgorod, Minsk & Almaty.
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Adelina Holding LLC
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