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StoreAgentBalance - Company Profile (About Company Profile Pages)
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Overview
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AgentBalance is an analytical “Solution as a Service” that provides managers with a unique set of data about their employees.
AgentBalance combines parameters and metrics based on multiple sources:
Original AgentBalance data
Customer-specific data
External sources
Our metrics can help your company in the following areas:
Reduce employee turnover
Boost sales and collections
Improve quality of services and satisfaction of employees and customers
Grow employee engagement and gamification
Decrease customer churn
Optimize operational costs
AgentBalance is designed to complement the solutions already utilized in your customer services operations. Most commonly Workforce Management, Quality Management, and Customer Feedback solutions. We correlate our data and metrics with data from any other source and help you manage your workforce with unmatched effectivity and precision.
AgentBalance combines parameters and metrics based on multiple sources:
Original AgentBalance data
Customer-specific data
External sources
Our metrics can help your company in the following areas:
Reduce employee turnover
Boost sales and collections
Improve quality of services and satisfaction of employees and customers
Grow employee engagement and gamification
Decrease customer churn
Optimize operational costs
AgentBalance is designed to complement the solutions already utilized in your customer services operations. Most commonly Workforce Management, Quality Management, and Customer Feedback solutions. We correlate our data and metrics with data from any other source and help you manage your workforce with unmatched effectivity and precision.
Latest Tweets
Vaclav is introducing AgentBalance version 2 in Direct Magazine #innovation #technology #saas #custserv #cctr #cx #callcenter Václav Martin
March 29, 2017 1:01 PM
March 29, 2017 1:01 PM
AgentBalance selected for the list of TOP 20 Czech startup companies. #swcprague #tothesky 
March 7, 2017 3:29 PM
New CTO joining AgentBalance. Expect a new major release soon! http://ow.ly/vWNn306RdYM 
December 6, 2016 3:09 PM
AgentBalance presented in Netherland together with top CZECH ICT companies #CCTR #startup http://ow.ly/FBLV305vIrR
October 25, 2016 1:44 PM
October 25, 2016 1:44 PM
Introducing @staffinoapp - very promising solution for collecting customer feedback. Great for #CCTR ! http://ow.ly/hFL0304eDAy
September 20, 2016 10:24 AM
September 20, 2016 10:24 AM
