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AgentBalance - Company Profile (About Company Profile Pages)

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Overview

AgentBalance

AgentBalance is an analytical “Solution as a Service” that provides managers with a unique set of data about their employees.

AgentBalance combines parameters and metrics based on multiple sources:
Original AgentBalance data
Customer-specific data
External sources

Our metrics can help your company in the following areas:
Reduce employee turnover
Boost sales and collections
Improve quality of services and satisfaction of employees and customers
Grow employee engagement and gamification
Decrease customer churn
Optimize operational costs

AgentBalance is designed to complement the solutions already utilized in your customer services operations. Most commonly Workforce Management, Quality Management, and Customer Feedback solutions. We correlate our data and metrics with data from any other source and help you manage your workforce with unmatched effectivity and precision.

http://agentbalance.com