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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
AIM technology brings the power of knowledge into the hands of business users. Their solutions leverage data from within the enterprise to help meet business objectives for profitability, performance management and efficiency. AIM technology provides enterprise analytics that turn data into knowledge for better management.Please Login
Tony Hayward notes that through the combination of workforce management and performance management, call centers are improving the effectiveness and profitability of call centers while increasing customer satisfaction and revenue per customer. August 24, 2005 5:00 AM