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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Ajira Technologies, Inc., is a company that designs and develops Service Process Management solutions. Ajira focuses on tools that can help Model, Message, Measure and Modify services processes. Ajira’s software solutions integrate seamlessly with disparate software systems in a company that are used to execute end-to-end business processes. Operational data warehouses thus created over a period of time can be analyzed or mined for insights with Ajira analytic solutions.Please Login
Complex real-life calls, especially with corporate customers, tend to involve people outside the call center or even people outside the company - forget improving first call resolution, just getting the data itself is a problem. December 10, 2004 5:00 AM
Traditional performance measures of the contact center are important to an outsourcing vendor but the outsourcing buyer may need other performance measures that make sense to them from a business point of view. September 2, 2004 5:00 AM