Overview

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.

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Christoph Halverson United States

Alorica
(Verified Admin)

Ken Muché

Alorica
(Verified Admin)

Aiza Batac Philippines

Alorica Philippines

Erica McCarthy United States

Alorica

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Industry Champion

Find out about this Award program

Latest Voter Comments - why they want this company to win!

As an employee at Alorica, I get to see first hand our commitment to excellence and expertise in contact center operations.
March 7, 2017 7:19 PM

3 Reasons: (1) Simply because we are #InsanelyGreat! (2) Just like the Industry Champion Award, Alorica is ‘littered’ with Culture Champions who all make up this awesome workforce! (3) Finally, our clients are #1!... but we wouldn’t mind being #1 eit...
February 1, 2017 1:49 AM

Why? Simply because we are #insanelygreat! Our clients are #1 and we wouldn't mind being #1 here either! ... :D
January 31, 2017 6:00 AM

Industry Champion Comments

Latest Voter Comments - why they want this company to win!

As an employee at Alorica, I get to see first hand our commitment to excellence and expertise in con...
March 7, 2017 7:19 PM

3 Reasons: (1) Simply because we are #InsanelyGreat! (2) Just like the Industry Champion Award, Alor...
February 1, 2017 1:49 AM

Why? Simply because we are #insanelygreat! Our clients are #1 and we wouldn't mind being #1 here eit...
January 31, 2017 6:00 AM

Industry Awards We Won!

Enter Contact Center Awards

Alorica

ContactCenterWorld - Top Ranking Performers Awards Americas 2015: Ranked #3 for Best Community Spirit
June 26, 2015 5:00 AM

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Florentino Davila

ContactCenterWorld - Top Ranking Performers Awards Americas 2014: Ranked #1 for Client Services Manager (Outsourced Services)
June 20, 2014 5:00 AM

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Company News

Articles

Wall Posts

Christoph Halverson

Alorica is insanely great!
February 8, 2018 5:49 PM

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Award Videos

July 9, 2015 5:00 AM

Joel Massey - Alorica (USA)

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General Videos

September 19, 2018 5:00 AM

Meet Donald | #IAmAlorica

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Blogs

Access All-Industry Social Posts!

Alorica - Taking a Bite Out of Churn, One Customer at a Time

As customers become more empowered with their selection process of new goods and services, it is imp...
July 14, 2016 5:00 AM

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Latest Tweets

Every Alorica site has its own Culture Committee, made up of employees who help ensure a fantastic working environment for everyone, and keep the team engaged and connected to the Alorica brand. Learn more at http://bit.ly/2tR8BKb ! #alorica #acultureofawesome

September 25, 2018 4:30 PM

As Gen Y replaces Baby Boomers in the workplace, companies are shifting their recruiting strategies to attract this digitally-savvy demographic. Read Joyce Lee's article on how to communicate the core values that resonate most with Millennials at http://bit.ly/2MR7dih

September 21, 2018 7:05 PM

We’d like to introduce you to Donald. He’s a Director of Operations in beautiful Guadalajara. He’s passionate about his job and his people, and at Alorica he’s always hitting a grand slam. #IAmAlorica
September 19, 2018 6:50 PM

Thank you @ExecsInTheKnow for hosting an excellent Customer Response Summit this week! Our team had an insanely great time presenting our Speech Analytics solution – great people and great discussions. #CRSummit

September 14, 2018 4:39 PM

Recruiting challenges? Be confident in hiring (and retaining) the right talent—we’ll show you how in our latest eBook! Read it at: http://bit.ly/2Q8JKw3 #alorica