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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Alpern & Associates is your source for multi-channel service delivery solutions, service transformation and process optimization. With over 20 years of professional and academic experience in the fields of Strategic Management, Operations and Contact Center Management, our principal, partners and associates have the knowledge, skills and experience to assist organizations in driving improved performance and customer satisfaction.Please Login