Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Amadeus India Private Limited, ISO 9001:2008 certified, wholly owned by Bird Group, one of India 19s largest travel conglomerates, has been a pioneer in providing a global platform to the Indian Travel industry by enabling access to state of the art travel automation technology.Please Login
As more communication options open up to customers, contact centers are hard pressed to keep up in providing as many contact choices as possible. We wanted to know what channels contact centers currently provide to their customers, and how they are ... March 24, 2010 5:00 AM
We wanted to know if operating a multi-channel contact center affects First Contact Resolution or other metrics, and if so, then what metrics and measurements are used for each channel – and where better to get that information but from industry prof... February 10, 2010 5:00 AM