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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Amae Software is inspired by the Japanese concept of “psychological interdependence” that develops between friends, family members, and people in many other social relationships. Amae is an underlying principle of the feelings that engender loyalty—something that most companies would agree that they could use more of from customers. The Amae Software founding team realized the power of Amae through years of operational experience with customer support and executive corporate consulting. Please Login (add)
Gerald Wluka, the author of this article covers how a large industry has evolved around quality monitoring in contact centers – an industry that is about to evolve to the next stage of development. October 3, 2003 5:00 AM