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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The American Customer Satisfaction Index (ACSI) is a uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States. A key distinguishing feature of the ACSI methodology is its patented scientific approach to customer satisfaction measurement. The technology behind the ACSI computes scores that reflect performance, based on the relative impacts of various components of satisfaction on overall satisfaction and the likelihood of desirable future behaviors, such as repeat purchases. Please Login (add)
A report released this week by the American Customer Satisfaction Index (ACSI), an independent benchmark of U.S. customer satisfaction, found that customer satisfaction with retail banking (including checking, savings, and personal loans) fell from 7... November 3, 2014 5:00 AM