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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
So what is Empowered Advisor Common Sense Customer Service? Well it’s all about giving call centre customer service advisors the ability to make a common sense judgement when dealing with customer issues. March 1, 2010 5:00 AM
More and more customers are turning to email as a means of contacting customer service departments, and why not? It’s free, a message can be sent anytime and it doesn’t involve lengthy telephone calls. February 23, 2010 5:00 AM