Overview

APQC is a resource for process and performance improvement, APQC helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace. APQC focuses on: benchmarking and best practices, knowledge management, metrics & measures, performance measurement and professional development initiatives.

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Articles

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Six Tips For Successfully Identifying And Mapping Knowledge

Knowledge mapping should begin with defining business goals and capabilities, devising strategies to meet those goals and capabilities, and developing processes to link to them.
June 17, 2005 5:00 AM

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Knowledge Sharing In Call Centers

Knowledge sharing can be simple or complex and networks can be formal or informal. To be successful, though, everyone in the organization must realize that knowledge sharing is inevitably a journey, not a destination.
June 16, 2005 5:00 AM

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General Videos

August 16, 2017 5:00 AM

APQC's 2017 Process & Performance Conference Preview Video

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