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With the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies.
Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs.
ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology.
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ContactCenterWorld.com is off to Germany and a visit with Verena Wissel from ASC telecom AG. Our air in this interview series is to touch all corners of the earth and give our members a real sense of what's happening in the industry in all part of th... April 25, 2016 5:00 AM
More and more contact centers are establishing home workstations for their agents to overcome geographical restrictions and recruit qualified staff. By doing so, they can reduce costs for labor, floor space and capital expenditures. However, to succe... December 16, 2015 5:00 AM
Identify potential causes of fraud and compliance violations and take appropriate counter-measures to protect your financial business. Find out more about ASCTechnologies INSPIRATIONneo #frauddetectionhttp://dld.bz/hq8xz