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Aspect Communications UK Ltd - Company Profile   (About Company Profile Pages)

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Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
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Contact center agents are a valuable frontline resource to help maintain trust with customers. When agents are working remotely, it’s even more important to set them up for success. Here are four ways to do so. #CX #CustomerExperience #BusinessContinuity
June 1, 2020 4:09 PM
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ASGUA members are welcome to vote for GEM of the Year! Choose the GEM award winners you feel have best demonstrated “going the extra mile” for their co-workers or customers! #ASUGA #GEM

May 29, 2020 4:01 PM
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Register now for the webinar on June 23rd at 11am EDT. Omer Minkara, Vice President and Principal Analyst, Aberdeen and Ed Berndt, Chief Customer Officer, Aspect will share how a business continuity plan impacts contact center preparedness and innovation.

May 28, 2020 5:01 PM
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Are you investing in your employees as you would any other tool in your business? If not, it could be impacting the customer experience. Keep reading to see why happy employees could be your secret weapon. #CX #CustomerExperience #Agents #ContactCenter
May 28, 2020 4:01 PM
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Aspect will release version 20 of our flagship WFM solution in July. New features will make the job of the workforce planner and the employee even easier and more efficient. Join us on June 11 to learn about the exciting new features. #ASUGA #Webinar #WFM

May 27, 2020 4:01 PM
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