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Aspect Software - Company Profile   (About Company Profile Pages)

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Overview

Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.

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Amy Cornelius Aspect Software(Verified Admin)
Beth Zindel Aspect Software(Verified Admin)
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Industry Champion

Aspect Via: the only Customer Engagement Center that rallies the enterprise in service of the customer by eliminating the walls between departments and systems with native Interaction Management, Workforce Optimization and Self-Service capabilities, ...
March 7, 2017 7:24 PM
Because its cool
September 7, 2016 12:24 AM
Aspect continues to push the boundaries on innovation with a mission to create great customer experiences with ease.
August 23, 2016 4:40 PM

Industry Champion Comments

Aspect Via: the only Customer Engagement Center that rallies the enterprise in service of the custom...
March 7, 2017 7:24 PM
Because its cool
September 7, 2016 12:24 AM
Aspect continues to push the boundaries on innovation with a mission to create great customer experi...
August 23, 2016 4:40 PM
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Company News

Offers reduction in mobile inbound call spam for consumers using Android devices
September 10, 2020 11:13 PM
 185 
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Enterprise cloud contact center solution designed to meet the demands of large enterprises
September 1, 2020 5:48 PM
 251 
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Articles

Willing to pay for a delightful experience: Two-Thirds of consumers are willing to pay for great customer service, 31% willing to pay as much as 10% more for exceptional service

December 12, 2018 5:00 AM
 965 
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Agents See Opportunities as AI Expands in Customer Service
68 percent of customer service agents feel better, more satisfied/committed to their jobs when handling more complex questions/tasks when chatbots handle easier questions
Third Phase of Asp...

July 23, 2018 5:00 AM
 682 
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