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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
A&T Consulting is run by Alison Owen, a former banker and recruitment specialist, who has 20+ years experience in the Contact Centre industry. She specialises in strategic planning, acquisitions, outsourcing, recruitment, retention and mentoring. Her client list includes many household names and large international organisations. She works both in the UK and on the Continent and has an extensive knowledge of the contact centre industry in Eastern Europe.
Alison chaired the CallNorthWest project, a publicly funded initiative to raise skill levels and promote the industry. This involved developing new academic qualifications in Customer Management. Alison speaks on the international conference circuit and has served as an adviser to the DTI. Please Login (add)