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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
That’s the bleak picture an Australian National Audit Office report has exposed of the experiences of millions of Centrelink customers calling into the welfare provider, where on-hold times have ballooned from around 3 minutes to an average of more t... May 26, 2015 2:18 PM