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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
For 2010, what do you think will be the top priorities in the contact center industry for: a) Contact Center Directors, b) Company Executives, c) IT Directors and d) Human Resources Directors. We asked industry professionals for their thoughts. March 12, 2010 5:00 AM
2010 should see some significant leaps in the field of technology and its effects on contact centers. We asked industry professionals what technology they believe will have the biggest impact on contact centers over the next 12 months. February 19, 2010 5:00 AM