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Bank of New Zealand is 150 years old and has 180 stores, partners centres and 6500 New Zealand employees. Our mission is to be the Bank for NZ which focuses on proud to be a bank, being a leader, and enabling a high achieving NZ. BNZ has contact centres in Wellington, Auckland, Christchurch, and Hamilton.Please Login (add)
In a striking turnaround, BNZ's call center brought in 35 percent of retail business at a fraction of a branch network cost. Other results included a customer quality rating of 107 percent; 82 percent of incoming calls answered in less than 20 second... August 28, 2008 5:00 AM
All BNZ branches are temporarily closed as a precautionary measure to protect the health and wellbeing of New Zealanders and stop the spread of COVID-19. But, as an essential service, we’ll be here to help throughout the lockdown https://www.bnz.co.nz/contact/covid-19-update
March 27, 2020 10:19 PM
If your financial situation has been affected by COVID-19 and you’re worried about home loan repayments, we’ve got options to help. Here’s how you can request a call-back to discuss your options: http://bnz.co.nz/homeloansupport
March 27, 2020 5:23 AM
In the meantime, if require more urgent support or need to contact us, please send us a secure message using Internet banking or the BNZ mobile app. March 24, 2020 5:36 AM