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Bank of New Zealand - Company Profile   (About Company Profile Pages)

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Overview

Bank of New Zealand is 150 years old and has 180 stores, partners centres and 6500 New Zealand employees. Our mission is to be the Bank for NZ which focuses on proud to be a bank, being a leader, and enabling a high achieving NZ.
BNZ has contact centres in Wellington, Auckland, Christchurch, and Hamilton.

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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards World Finals 2013: Ranked #3 for Best In Customer Service
November 16, 2013 5:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2013: Ranked #1 for Best Technology Innovation - Internal Solution
November 16, 2013 5:00 AM
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Articles

In a striking turnaround, BNZ's call center brought in 35 percent of retail business at a fraction of a branch network cost. Other results included a customer quality rating of 107 percent; 82 percent of incoming calls answered in less than 20 second...
August 28, 2008 5:00 AM
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BNZ economist @paulconwaynz writes about how NZ can use the challenges of COVID-19 to reshape the economy and improve our productivity in a column for @newsroomnz today https://www.newsroom.co.nz/covid-19/2020/04/22/1137896/towards-a-more-productive-digital-nz
April 22, 2020 2:49 AM
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All BNZ branches are temporarily closed as a precautionary measure to protect the health and wellbeing of New Zealanders and stop the spread of COVID-19. But, as an essential service, we’ll be here to help throughout the lockdown https://www.bnz.co.nz/contact/covid-19-update

March 27, 2020 10:19 PM
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If your financial situation has been affected by COVID-19 and you’re worried about home loan repayments, we’ve got options to help. Here’s how you can request a call-back to discuss your options: http://bnz.co.nz/homeloansupport

March 27, 2020 5:23 AM
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In the meantime, if require more urgent support or need to contact us, please send us a secure message using Internet banking or the BNZ mobile app.
March 24, 2020 5:36 AM
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