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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
I am a Project Management Professional who is known for process-driven approaches that deliver high quality projects on time, in scope and within budget.
My Customer Operations and Quality Assurance business acumen, coupled with call center and billing technical knowledge, deliver projects with a focus on strategic alignment, regulatory compliance and continuous process improvement.
● Proven leadership skills in billing implementation, contact centers, consulting engagements and executive management. ● Hands on experience in process analysis, documentation and re-engineering. ● Skilled in project management, development and implementation of contact center infrastructures, self-service applications, billing and e-commerce platforms.
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