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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Behavioral Informatix (BI) transforms behavioral information into actionable insights, aimed at improving customer satisfaction, agent performance, propensity to buy, and overall call success. Leveraging a host of technologies, including award-winning Behavioral Signal Processing and NLU/NLP among others, BI offers safe and accurate measures of the emotional dynamics developed during the course of any contact center interaction, integrated with traditional analytics.Please Login (add)