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We Judge Our Success On More Than Just Making Money - 24-7 Intouch - ContactCenterWorld.com Blog

We Judge Our Success On More Than Just Making Money

While we pride ourselves on financial discipline and efficiency, we are proud that we judge our success on more than just making money. Our people, partnerships and the communities we live and work in are very important to us and because of this we invest considerable resources into all three, which has immeasurable impact within our organization and with our partners. Whether it’s the cool work environments we create, the innovative culture we foster, or the time we give back to the communities we represent, these investments define who we are as an organization and are more important than the bottom line.

Investment in Our Partnerships

The priority of our organization is our clients, and as such we obsess over them. We listen to what our partners say and don’t say, and do our best to understand every detail we can about their culture and customers. Add in our collaborative, branded workspaces, and it enables our agents to feel like an extension of our client’s team. We have also invested and have developed deep expertise in leading technologies, allowing our team to improve our clients’ customer experiences and create efficiencies leading to significant ROI for our partners.

Investment in Our Communities

We are actively engaged in our community. We donate time, energy, and money, and often work with our colleagues servicing various charitable or philanthropic programs throughout our locations. Community investment is a core philosophy of our company, and we encourage and empower our people to get involved, which brings our team together creating lasting bonds that are hard to break. The culture of giving back rings throughout our organization and has provided another dimension for our team to come together and share experiences that go beyond just business.

Investment in Our People

We know that to be a great company, you need to have exceptional people, and we invest considerable time and mind-space into ensuring that we hire and do right by our people. From investing in our facilities, fostering an environment of collaboration, compassion, and recognition, to having a real open office concept, and practicing what we preach, we believe we have created an awesome place to work. Striking a balance between the work hard play hard cliche is in practice very difficult to accomplish, but this is certainly something we hope we have achieved and I attribute that to the care and energy we put into thinking about our people, not only the dollars invested.

When we look in the mirror, we want to be more than just be a business that achieves financial success. We obsessively want to do great work for our partners, be an awesome place to work, and give back to the communities that we are apart of… and why we judge our success by more than just money.

Source: http://www.24-7intouch.com/blog/index.php/2016/05/we-judge-our-success-on-more-than-just-making-money/

Publish Date: May 31, 2016 5:00 AM


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