Although it is easy to define a workplace by location, aesthetics and perks, it really is about the people. Let’s face it, no one loves their job ALL the time, but as business leaders we need to create an environment where employees feel challenged and appreciated. We want our employees to think about work life integration, the idea of blending what you do personally and professionally to make both work. By integrating work and life, we create more shareable moments, building relationships that are loyal, helpful and invested in your business.
With Gen-Y and Millennials being the majority of our workforce, we have been focused on supporting their work-life integration with the following in mind:
Workspaces – Younger team members don’t want to be tied to a desk. Even when the job requires focus and quiet, there are ways to incorporate inspiring and dynamic workspaces to inspire them.
Passion – Gen Y and Millennials are passionate about shared experiences. They want to be engaged at work and proud of the role they play. By mirroring the culture and brand voice of our clients, we are able to achieve this with our agents. Finding the right agent for the right account is import, but keeping them passionate about it is critical to their overall success.
Feedback – Consistent reviews are key to ensuring Millennials know where they stand. As they look forward at their careers, then want to be aligned what their expectations are and how to achieve them.
Cohesive Teams – Creating an environment where they feel empowered to do their job well is easier said than done. But by developing connections between coworkers, your teams will ultimately be more engaged. If your team is just coming to work to just do work, they likely aren’t very engaged. However, if they feel personally invested in the success of others, they will be more committed to the team and your brand. Warren Buffet said, “It’s better to hang out with people better than you. Pick out associates whose behavior is better than yours and you’ll drift in that direction.”
What we love most about business is the people who are a part of it. We love our teams, clients and partners. We work with brands we love and hire people who share our passion for innovation. It’s why we come to work.
Publish Date: April 28, 2016 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
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