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24-7 Intouch Hires New Vice President of Customer Experience - 24-7 Intouch - ContactCenterWorld.com Blog

24-7 Intouch Hires New Vice President of Customer Experience

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience. McMiller will lead the Consumer Packaged Goods and Restaurant industry as her primary verticals, supporting existing customer relationships, including implementation, revenue streams and transforming voice of the agent information into actionable customer insights.

McMiller brings over 28 years of business experience in the customer service industry, with expertise in special situations management, process improvement, global operations, customer relationship management, and social media engagement. Her most recent role was at Kraft Foods as an Associate Director, where she led an internal team comprised of Training/Telecom, Knowledge Management, Escalation, Social Media and oversight of the contact center outsource partners.

“I am thrilled to be part of the 24-7 Intouch family,” said McMiller. “My entire career has been spent in the customer service industry and I look forward to continuing that tradition by providing innovative solutions to our current and future customers.”

McMiller is a long-standing, active member of the Society of Consumer Affairs Professionals in Business (SOCAP International), where she has held several roles, including National Board Chair, Board Advisor, Committee Chair and Chicago Chapter Board Chair.  She is also a director on the Board for the Greater South Loop Association as well as director for the State Place Association Board.

McMiller earned her Bachelor of Arts degree in Journalism from Western Illinois University.

Source: http://www.24-7intouch.com/blog/index.php/2016/07/24-7-intouch-hires-new-vice-president-of-customer-experience/

Publish Date: July 18, 2016 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from 24-7 Intouch

Recent Blog Posts:
24-7 Intouch Hires New Vice President of Customer ExperienceJuly 18, 2016 5:00 AM
Finding the Magic in Your Customer ExperienceJune 28, 2016 5:00 AM
24-7 Intouch Title Sponsor for Second Annual Mark Scheifele Golf TournamentJune 23, 2016 5:00 AM
Creating a Loyal Community: The Social Media AdvantageJune 21, 2016 5:00 AM
24-7 Intouch Announces Expansion to JamaicaJune 20, 2016 5:00 AM
24-7 Intouch Ranked Top Global Teleservices AgencyJune 14, 2016 5:00 AM
Dealing with Negativity on Social ChannelsJune 2, 2016 5:00 AM
We Judge Our Success On More Than Just Making MoneyMay 31, 2016 5:00 AM
Best Practices for a Successful SMS SolutionMay 26, 2016 5:00 AM
Here’s my number. So text me, maybe.May 24, 2016 5:00 AM

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