Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, 7 AIVA, to create a Virtual Agent that now supports both informational and conversational journeys in a single solution. This will enable enterprises to handle everything from simple queries to complex interactions.
We also announced that our virtual agents have handled more than 200 million inquires in 2017, a 50 percent increase over the previous year, and now have more than 150 patents and patent applications.
Until now, enterprises looking for comprehensive virtual agent solution had to settle for either an informational virtual agent or a conversational one. While some questions have only one right answer, complex customer interactions require more sophisticated conversational approach. 7 AIVA delivers the right solution for each journey, and automates interactions through cognitive capabilities that provide “near human” experiences.
7 AIVA connects to enterprise systems in order to predict intent and personalize responses to resolve customer issues quickly without requiring a human agent. Companies can now start by automating simple FAQs and bridge to more complex transactions that utilize conversational AI to provide near human interactions. As the only company whose solution works across both voice and digital channels, we are seeing a spike in interest, signing up clients at a record pace and expect a significant increase in automated interactions by the end of the year.
In addition to the next generation of 7 AIVA, the Winter 2018 Release includes enterprise tool integrations which improves agent productivity by offering quick access to data:
There’s never been a better time for enterprises to think about using virtual agents to scale and automate interactions, and we are proud to lead this market.
Publish Date: February 20, 2018
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
|7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities||February 20, 2018|
|Goodbye AHT – Hello Time to Intent||January 31, 2018|
|Why Natural Language Technology Will Let You Down||January 30, 2018|
|How Does 7.ai Compare to the Competition?||January 23, 2018|
|Last Call for Digital Transformation||January 9, 2018|
|Case Study: How 7 Active Share Transforms the Voice Experience||December 14, 2017|
|Fall 2017 Release Features Intelligent Messaging, Support for Apple Business Chat and Vivid Speech Functionality||November 15, 2017|
|7 AIVA Powers both Speech and Digital Channels||August 16, 2017|
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