Don’t put off until tomorrow what you can do today.
The old adage might strike fear into the hearts of procrastinators everywhere, but it has stood the test of time for a reason. There are a number of scenarios where procrastination will cost you – filing your taxes, buying an anniversary gift, and of course, undergoing a digital transformation.
Digital transformation is an essential process for companies who want to continue meeting changing consumer demands and remain competitive in the modern marketplace, yet, a recent study by Forrester found that over 60% of executives believe they are lagging behind.
This happens for a number of reasons. Undergoing a digital transformation can feel like an overwhelming process requiring a significant investment, both financial and operational, and many organizations are often unsure where or how to get started. It can also be difficult to get buy-in and support from the board and hard to convince employees and leadership to embrace the necessary culture shift.
But, as customers become more and more demanding – the same Forrester study found that consumers now have zero tolerance for poor customer experiences – digital transformation is no longer an option. If you received a past-due notice from the bank or were told you needed surgery, you wouldn’t put it off – the same sense of urgency should be applied to digital transformations to avoid putting your organization at risk.
To meet the demands of modern-day consumers, companies must ensure they’re providing consistent experiences across all channels in addition to automating digital interactions and allowing customers to self-serve whenever possible. Get started by analyzing your customer journeys to determine which ones you should automate first – pinpoint where customers are becoming frustrated and abandoning their journey and determine what’s needed to improve their experience.
Don’t wait – get started today.
2018 is expected to be the year when the impact of a lagging digital transformation becomes painfully clear. Forrester predicts 30% of companies who were slow to act will see further declines in CX performance, which will likely translate into substantial profit losses, in addition to a loss of confidence, loss of key team players, and the potential for the organization to perish completely.
Don’t put your organization at risk by allowing the experiences you offer to drift further from modern-day customer expectations. Register for our webinar on Jan 23 featuring guest speaker and Forrester Principal Analyst Brendan Witcher, where you’ll get practical advice on how to drive organizational change and use technology to improve customer experiences.
Publish Date: January 9, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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|How Does 7.ai Compare to the Competition?||January 23, 2018|
|Last Call for Digital Transformation||January 9, 2018|
|Case Study: How 7 Active Share Transforms the Voice Experience||December 14, 2017|
|Fall 2017 Release Features Intelligent Messaging, Support for Apple Business Chat and Vivid Speech Functionality||November 15, 2017|
|7 AIVA Powers both Speech and Digital Channels||August 16, 2017|
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