The first impression matters a lot most of the time in business. This is because it is not always possible to get a second chance to make a first impression. People always make snap decisions and judgments about everything we encounter about any business. This is part of our “flight or flee” instincts. Since we were designed for self-preservation, our instincts were developed to make speedy judgments to keep animals away from eating us.
So, in business, first impressions do matter. The first impression to a potential client and customer is very important to whether they will do business with your company or not. One of your front doors to customers is your business phone line. The way you answer your business phone line can make or break a customer relationship. When it comes to having an effective telephone communication with a customer, it is better not done by answering machines. What type of answering service are you using for your business?
A real person is always better than voice mail. There is always a common complaint by all callers being answered by a computer answering system. This is because people hate to leave a message as requested by answering machines always. This is mostly done in another way when callers will have to make some mechanical choices before getting to a real person. Most callers do hang up because they are mostly confused and frustrated. This does result in a loss of a customer.
This is one more reason why it is better to be attended to by the real person. It is more stimulating for your business callers to be greeted by a real person. People always want their calls to be answered swiftly by a real person rather than a machine and to know their call is important.
Not every business owners have the time to receive business calls. If you are a business owner with little or no time to answer every phone call that comes into your business, you may be in need of a telephone answering service. This is where we can help you out. We are real answering service that can help you receive all your business calls rather than you having to sending your customers to voice mail.
At 365 Virtual Solutions, we provide you with all the benefits of a personal assistant and you will not have to pay for a full-time employee. We can serve as your Director of First Impressions. We have well-trained virtual administrative assistants and they understand the do’s and don’ts of flourishing business phone calls. Using answering machines to answer your business phone line can be a serious problem as you may lose both your current and potential customers and they may take their business elsewhere instead. Consider using us instead, so you can ensure that a professional always answers your phone.
Visit here to know more about our services and have us start answering your calls today. If you need to visit our office, we are located at 365 Virtual Solutions, LLC.
Publish Date: August 29, 2018 5:00 AM
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
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