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Infographic: How to Improve Customer Satisfaction in Your Call Center - 3CLogic - ContactCenterWorld.com Blog

Infographic: How to Improve Customer Satisfaction in Your Call Center

Customer satisfaction is considered the most important performance metric by more than 60% of customer service managers, yet the global "switching economy"—or the potential revenue up for grabs due to consumer switching patterns—is at an all-time high at $1.6 trillion (up 29% since 2010), indicating that a large portion of today's consumers are not as satisfied with those companies serving them as one would assume. In fact while 80% of companies believe they are delivering a superior customer experience, only 8% of consumers agree. How can one bridge the gap, and deliver on the expectations of today's consumers? Check-out our recent infographic for a few ideas on how to deliver better service in the call center:

Source: http://blog.3clogic.com/infographic-how-to-improve-customer-satisfaction-in-your-contact-center


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Publish Date: March 25, 2016


2021 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



View more from 3CLogic

Recent Blog Posts:
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5 Things You Can’t Miss at SugarCon 2016June 9, 2016
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Top 5 Key Findings From CCIQ’s “Contact Center Technology” ReportApril 29, 2016
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