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How to Build a Natively Integrated Call Center in ServiceNow - 3CLogic - ContactCenterWorld.com Blog

How to Build a Natively Integrated Call Center in ServiceNow

Tune into an under-the-hood demonstration of  how to build a native call center in ServiceNow in this on-demand webcast. Understand the top issues enterprises seek to resolve using this 3CLogic-ServiceNow combined offering as we explore the key building blocks that construct this powerful solution, including:

  • Openframe and CTI
  • Interactive Voice Response (IVR
  • Integration Designer
  • Reporting & Analytics

Abid Hoque is a Senior Project Manager and Implementation Specialist at 3CLogic, innovator of the leading cloud communication platform and Now certified, natively integrated application available in the ServiceNow store.  He’s implemented 3CLogic's cloud contact center solution for enterprise clients for the past 5 years and is a leading technical expert on the integration for ServiceNow.

Watch the recording now.

More About 3CLogic's Native Integration for ServiceNow
3CLogic has the only native ServiceNow certified platform CTI application developed 100% within ServiceNow. No additional resources, platforms or services are required. 

Enterprise organizations can operate their call centers from a single, consolidated platform leveraging a unified agent and administrator experience to simplify the delivery of high quality customer engagement and support. Read the press release for full details.

Interested in scheduling a demo for you and the members of your team? Send us an email or fill out this quick online form.

Source: https://blog.3clogic.com/how-to-build-a-native-call-center

Publish Date: June 14, 2018 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



View more from 3CLogic

Recent Blog Posts:
How to make voice analytics your competitive advantage today and the future.October 9, 2018 5:00 AM
How to Build a Natively Integrated Call Center in ServiceNowJune 14, 2018 5:00 AM
The “New” ServiceNow® Knowledge18 Highlights and Key TakeawaysMay 19, 2018 5:00 AM
Mobile Trends Shaping the Future of Customer ServiceDecember 27, 2016 5:00 AM
5 Things You Can’t Miss at SugarCon 2016June 9, 2016 5:00 AM
6 Ways to Boost Sales in SugarCRMJune 3, 2016 5:00 AM
Customer Service Management for Today’s Enterprise Business: Merging “Old” with “New”May 6, 2016 5:00 AM
Top 5 Key Findings From CCIQ’s “Contact Center Technology” ReportApril 29, 2016 5:00 AM
3CLogic Scores High Marks on GetApp’s Call Center Rankings for Sixth Consecutive QuarterApril 22, 2016 5:00 AM
How to know it's time to create a contact center for your companyApril 15, 2016 5:00 AM

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