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Become a Superhero with 8x8 Virtual Office - 8x8 Inc. - ContactCenterWorld.com Blog

Become a Superhero with 8x8 Virtual Office

Did you know that 8x8 Virtual Office makes it easy to switch calls between devices? We call this “flipping a call,” and nothing could be simpler or faster.

This trick is handy when you answer a call on your desk or softphone, but want to go mobile.  

Let’s say you’re on a crucial conference call with your boss, your boss’s boss, and a very important prospective customer. The prospect is interested-so interested that the call is running long and shows no signs of ending soon.


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The last thing you want to do is hang up and call back in, or put the call on hold while you grab your mobile phone. But the clock is ticking and you need to pick up your kids from daycare before the center closes. How do you exit the call gracefully?

With 8x8 Virtual Office, you don’t have to exit. There’s no need to hang up or put your caller on hold. Just grab your mobile phone, flip the call, and quicker than Clark Kent can don his Superman cape you’re on the run with the Virtual Office mobile app. It happens faster than a speeding bullet. Now, if only your superhero cape could help you fly over rush-hour traffic…

8x8 Virtual Office Makes it Easy

With Virtual Office, here’s how to flip a call:

  1. With a call active on your desk phone or soft client, open the Virtual Office mobile app on your mobile phone 
  2. Select the dial pad icon, and enter *88 (Star-8-8)
  3. Press Call
  4. The call will become active on your mobile phone, and drop from your desk phone

Your caller will never know that you’ve switched devices because there’s no hold music or dead air. Mission accomplished!

Want to see how it’s done? Watch the free training online at 8x8 Academy.

Source: http://blog.8x8.com/2017/01/become-a-superhero-with-8x8-virtual-office/

Publish Date: January 27, 2017 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



View more from 8x8 Inc.

Recent Blog Posts:
8x8 ContactNow – A New Intelligent & Easy to Use Contact Center Solution for TeamsMarch 27, 2017 5:00 AM
How Well Do You Know Your Customers—Really?March 23, 2017 5:00 AM
Five Tips for Connected, Collaborative Virtual TeamsFebruary 13, 2017 5:00 AM
Become a Superhero with 8x8 Virtual OfficeJanuary 27, 2017 5:00 AM
Will Bots Replace Humans in the Contact Centre?January 19, 2017 5:00 AM
Multiply the Possibilities: Five Top 8x8 Blog Posts for 2016December 28, 2016 5:00 AM
8x8 Podcast: Future of Work… With Jacob MorganDecember 15, 2016 5:00 AM
Who You Gonna Call? 8x8 Academy!December 8, 2016 5:00 AM
8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & SullivanNovember 3, 2016 5:00 AM
8x8 Awarded 2016 Contact Center Technology AwardOctober 13, 2016 5:00 AM

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