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Become a Superhero with 8x8 Virtual Office - 8x8 Inc. - ContactCenterWorld.com Blog

Become a Superhero with 8x8 Virtual Office

Did you know that 8x8 Virtual Office makes it easy to switch calls between devices? We call this “flipping a call,” and nothing could be simpler or faster.

This trick is handy when you answer a call on your desk or softphone, but want to go mobile.  

Let’s say you’re on a crucial conference call with your boss, your boss’s boss, and a very important prospective customer. The prospect is interested-so interested that the call is running long and shows no signs of ending soon.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

The last thing you want to do is hang up and call back in, or put the call on hold while you grab your mobile phone. But the clock is ticking and you need to pick up your kids from daycare before the center closes. How do you exit the call gracefully?

With 8x8 Virtual Office, you don’t have to exit. There’s no need to hang up or put your caller on hold. Just grab your mobile phone, flip the call, and quicker than Clark Kent can don his Superman cape you’re on the run with the Virtual Office mobile app. It happens faster than a speeding bullet. Now, if only your superhero cape could help you fly over rush-hour traffic…

8x8 Virtual Office Makes it Easy

With Virtual Office, here’s how to flip a call:

  1. With a call active on your desk phone or soft client, open the Virtual Office mobile app on your mobile phone 
  2. Select the dial pad icon, and enter *88 (Star-8-8)
  3. Press Call
  4. The call will become active on your mobile phone, and drop from your desk phone

Your caller will never know that you’ve switched devices because there’s no hold music or dead air. Mission accomplished!

Want to see how it’s done? Watch the free training online at 8x8 Academy.

Source: http://blog.8x8.com/2017/01/become-a-superhero-with-8x8-virtual-office/

Publish Date: January 27, 2017 5:00 AM


2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
 



View more from 8x8 Inc.

Recent Blog Posts:
8x8 ContactNow – A New Intelligent & Easy to Use Contact Center Solution for TeamsMarch 27, 2017 5:00 AM
How Well Do You Know Your Customers—Really?March 23, 2017 5:00 AM
Five Tips for Connected, Collaborative Virtual TeamsFebruary 13, 2017 5:00 AM
Become a Superhero with 8x8 Virtual OfficeJanuary 27, 2017 5:00 AM
Will Bots Replace Humans in the Contact Centre?January 19, 2017 5:00 AM
Multiply the Possibilities: Five Top 8x8 Blog Posts for 2016December 28, 2016 5:00 AM
8x8 Podcast: Future of Work… With Jacob MorganDecember 15, 2016 5:00 AM
Who You Gonna Call? 8x8 Academy!December 8, 2016 5:00 AM
8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & SullivanNovember 3, 2016 5:00 AM
8x8 Awarded 2016 Contact Center Technology AwardOctober 13, 2016 5:00 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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