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Who You Gonna Call? 8x8 Academy! - 8x8 Inc. - ContactCenterWorld.com Blog

Who You Gonna Call? 8x8 Academy!

Have you ever grumbled about adapting to a new software update that changed the way you worked? You’re not alone. Weathering change is a challenge–no matter how much a new design might make life better in the long run.

Adopting a new 8x8 unified communications system is no exception. You can talk about benefits until you’re blue in the face, but many users would rather walk on nails than unlearn the old way. That’s because the old way is familiar. Regardless of the productivity benefits, busy users often resist change. The thought of learning a new software-based phone system can make new users panic like New Yorkers facing a green slime invasion in Ghostbusters 2016.

But there’s no way around it. An amazing new communications solution is still a cheese mover. They’re going to have to relearn how to answer, transfer, and put calls on hold. They’ll need to record new voicemail greetings, which they may not have changed in decades. And there may be the added challenge of learning new concepts, such as parking calls or flipping calls between devices.  

When your users start to panic about these changes, who you gonna call?

Meet 8x8 Academy. We’re here to help everyone learn how easy it is to configure, manage, adopt, and use 8x8 solutions.  We offer comprehensive training on all 8x8 tools and products, through fee-based Instructor-led classes and free online materials, accessible anywhere and anytime.

At 8x8 Academy, you’ll find support to roll out an 8x8 solution to end-users, contact center agents, supervisors, managers, and system administrators. We offer:

  • Free, self-paced training for end-users, agents, and supervisors, designed for rapid implementations, small businesses, and companies with minimal internal training resources
  • Live, instructor-led virtual classes to teach System Admins how to configure and administer 8x8 products: Virtual Office, Virtual Contact Center,Quality Management and more
  • End-User Adoption Kits to manage change, plan your end-user training roll-out, and drive end-user adoption across one or multiple sites  
  • The option to engage 8x8 Academy for custom or on-site training
  • The 8x8 Academy Channel Partner training certification track (coming in January 2017)

Find free training and browse our course descriptions on the 8x8 Academy website at www.8x8.com (under Products > 8x8 Academy).

In the 2016 Ghostbuster trailer, there’s a scene where Erin (Kristen Wiig) asks Kevin (Chris Hemsworth) to answer a ringing phone.

“Can’t,” he answers. “It’s in the fish tank.” The camera zooms to a close-up of a desk phone submerged in the office fish tank.

With 8x8 Academy you can be sure your end-user adoption is smooth and the fish stay safe. Take a look at what 8x8 Academy can offer. Like Ghostbusters, we’re here to help. For information about 8x8 Academy class and fee schedules, contact [email protected].  

Source: http://blog.8x8.com/2016/12/who-you-gonna-call-8x8-academy/

Publish Date: December 8, 2016 5:00 AM


2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 



View more from 8x8 Inc.

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Multiply the Possibilities: Five Top 8x8 Blog Posts for 2016December 28, 2016 5:00 AM
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