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Who You Gonna Call? 8x8 Academy! - 8x8 Inc. - ContactCenterWorld.com Blog

Who You Gonna Call? 8x8 Academy!

Have you ever grumbled about adapting to a new software update that changed the way you worked? You’re not alone. Weathering change is a challenge–no matter how much a new design might make life better in the long run.

Adopting a new 8x8 unified communications system is no exception. You can talk about benefits until you’re blue in the face, but many users would rather walk on nails than unlearn the old way. That’s because the old way is familiar. Regardless of the productivity benefits, busy users often resist change. The thought of learning a new software-based phone system can make new users panic like New Yorkers facing a green slime invasion in Ghostbusters 2016.

But there’s no way around it. An amazing new communications solution is still a cheese mover. They’re going to have to relearn how to answer, transfer, and put calls on hold. They’ll need to record new voicemail greetings, which they may not have changed in decades. And there may be the added challenge of learning new concepts, such as parking calls or flipping calls between devices.  

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

When your users start to panic about these changes, who you gonna call?

Meet 8x8 Academy. We’re here to help everyone learn how easy it is to configure, manage, adopt, and use 8x8 solutions.  We offer comprehensive training on all 8x8 tools and products, through fee-based Instructor-led classes and free online materials, accessible anywhere and anytime.

At 8x8 Academy, you’ll find support to roll out an 8x8 solution to end-users, contact center agents, supervisors, managers, and system administrators. We offer:

  • Free, self-paced training for end-users, agents, and supervisors, designed for rapid implementations, small businesses, and companies with minimal internal training resources
  • Live, instructor-led virtual classes to teach System Admins how to configure and administer 8x8 products: Virtual Office, Virtual Contact Center,Quality Management and more
  • End-User Adoption Kits to manage change, plan your end-user training roll-out, and drive end-user adoption across one or multiple sites  
  • The option to engage 8x8 Academy for custom or on-site training
  • The 8x8 Academy Channel Partner training certification track (coming in January 2017)

Find free training and browse our course descriptions on the 8x8 Academy website at www.8x8.com (under Products > 8x8 Academy).

In the 2016 Ghostbuster trailer, there’s a scene where Erin (Kristen Wiig) asks Kevin (Chris Hemsworth) to answer a ringing phone.

“Can’t,” he answers. “It’s in the fish tank.” The camera zooms to a close-up of a desk phone submerged in the office fish tank.

With 8x8 Academy you can be sure your end-user adoption is smooth and the fish stay safe. Take a look at what 8x8 Academy can offer. Like Ghostbusters, we’re here to help. For information about 8x8 Academy class and fee schedules, contact [email protected].  

Source: http://blog.8x8.com/2016/12/who-you-gonna-call-8x8-academy/

Publish Date: December 8, 2016 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from 8x8 Inc.

Recent Blog Posts:
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Become a Superhero with 8x8 Virtual OfficeJanuary 27, 2017 5:00 AM
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Multiply the Possibilities: Five Top 8x8 Blog Posts for 2016December 28, 2016 5:00 AM
8x8 Podcast: Future of Work… With Jacob MorganDecember 15, 2016 5:00 AM
Who You Gonna Call? 8x8 Academy!December 8, 2016 5:00 AM
8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & SullivanNovember 3, 2016 5:00 AM
8x8 Awarded 2016 Contact Center Technology AwardOctober 13, 2016 5:00 AM

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