We all love to hate some of the awful customer service reps we see in movies and on TV because sometimes we can relate so closely it hurts. Here are some of our favorite customer service reps and why you never want them anywhere near your customers (except one).
It’s hard not to love the receptionists in both the original Ghostbusters and the recent reboot. They each bring a unique brand of humor to the situation, yet neither is really good for your customers.
Janine Melnitz’s apathy and sarcasm help her balance the rest of the team’s unadulterated enthusiasm for catching ghosts, yet you’d never want her answering your phone and talking to your customers the same way. Her abrasiveness would have customers running to your competitors faster than you could imagine.
Chris Hemsworth’s Kevin is less offensive, but basically useless. His completely clueless attitude is hilarious, especially from Thor himself. This is also the antithesis of what anyone’s customer service should look like. Kevin didn’t even know what the Ghostbusters did after he took the job!
While Office Space may be a near perfect satire of the workplace at the turn of the millennium, it also gave us the easily relatable “just a moment” answering line, again and again. Too often it seems we are talking to a recording or a broken robot and are left feeling unimportant. Don’t ever let your customers hear the same canned answer from call to call. Listen and adapt to your customers, and don’t shove them on hold right away every time.
The computer guy with a fantastic mustache and killer knowledge of everything computer related. Yet, he is impatient, a know-it-all and generally not a great person. Expertise is something that shouldn’t come with a chip on anyone’s shoulder. Instead, bring a great experience when your customers are in need of help. The next time they are ready to make a purchase, they will think of you first.
While Ron Swanson of Parks and Recreation may have been a strong Libertarian that was trying to dismantle the federal government from the inside, it doesn’t mean you should want a receptionist like April Ludgate. Her cold tones and systematic dismantling of any semblance of organization have left the parks department director without a single meeting for months at a time. While Marchtember Oneteenth may sound like the perfect day for a meeting, good luck trying to find it on a calendar.
The poor front desk customer service in Pretty Woman is so satisfying, as we get to see Julia Roberts get her sweet revenge. While we just love rooting for her, she should never have had to go back in the first place. It’s important to never judge any of your customers, or else you could lose their business, or at least the commission.
Soup is serious business, and it’s important to take pride in your work, but not to the point the Soup Nazi did in Seinfeld. Jerry and George cross the threshold of his restaurant terrified to make the wrong move or lose their soup. While the hilarious setting leaves all of us wondering if the soup is worth it, the loss of customers certainly wouldn’t be.
We didn’t want to fill this list with only bad examples of customer service. While Kenneth Parcell might be focused internally at 30 Rock, he is a prime example of who you want at the forefront of your customer relations. No one has the drive, energy or lifespan of the mythical Kenneth. His smile and willingness to go the extra mile (or many miles) for his coworkers are a prime example of how we should all approach customer service. Provide an experience they didn’t dare hope to ask for and you’ll have lifelong customers. Kenneth is the true magnificent peacock of customer service.
As fun as it is to look at these famous examples of terrible customer service, this should never be your reality. To build excellent customer service, focus on your expertise, willingness to go the extra mile, and always keep one eye on both your needs and those of the customer. If your customer service needs extra support, a professional answering service can bring expertise and friendly interactions with your customers when you can’t.
Publish Date: February 20, 2018 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
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Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
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