March 2019 Call Handling Hero® - A Better Answer - ContactCenterWorld.com Blog
Call Handling Hero® — Heather
Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital.
Heather received a call from an elderly patient instructed by her physician to make her way to the nearest hospital. Unfortunately, the patient's son was unreachable by phone and she did not want to travel by ambulance. With time running short, Heather remained on the phone with the patient to find the best solution to her transportation issues. Heather came up with a great alternative idea; she provided the phone number of the office at the patient's senior living complex and was able to help her find transportation through them. Way to be resourceful, Heather!
Good clients and great TSR's make A Better Answer the better answer.
Publish Date: April 16, 2019 5:00 AM
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